I wasn't happy with Debi Charland from the beginning!!! This woman would literally take weeks to repsond to an email, she NEVER answered her phone when I called...AND she was always out of town. I am so very thankful that we didn't use her to officiate the wedding, she was only used for decorations and videography. She always made excuses as to why this and that hadn't been done. She would tell me stories of how her mom and dad were sick and how her cancer had come back so I would feel bad for her. At first I fell for it, but when it became an excuse every single time I realized something was wrong. 69 days before our wedding my fiance and I decided to email Debi and ask for a refund if she wasn't going to be able to follow through with her duties...let me just say she declined and had the never to tell me I should be paying her more money. Let me tell you she would tell me over and over again that she was gonna contact 0ur ceremony/reception site to see about discounts for us since she "supposedly" had such a good raport with them...SHE NEVER DID IT!!! I had to inquire about some kind of discounts...which I got without a problem. I will say that the decorations on the wedding day were very nice...I had to give her a little credit for that. Now to the worst part...SHE LOST OUR WEDDING VIDEO!!! She even had yet another excuse as to why too. She told me the guy that does the editing had died, not sure if I believe that though. Then she continued on to tell me about her family and cancer again. She actually had the nerve to tell me she usually doesn't give refunds because it states right in her contract that she isn't responsible for lost videos...can you believe that?????? Needless to say, she emailed me one week ago telling me my refund was in the mail and I still haven't gotten it...and I'm local. I would not recommend this woman to anyone...I will tell anyone and everyone to stay very very very far away from this company.