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November 25, 2008
A pack of thieves
It is not worth my time to go into what a complete ripoff this company is. Furthermore I can't believe that all the scams they pull to soak consumers are legal. I got a COB credit card in an effort to rebuild my credit. It was most certainly not worth it as I am still paying for the card even though I canceled it over a year ago. They've probably written into the "Agreement" that they can charge me $12.95 a month (of course!) for registering a complaint on this website.
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November 18, 2008
Charges on credit cards
On my Identity Theft protection plan it keeps showing that I have unpaid bills on a Credit One Bank Credit card. I do not or ever have own or applied for a Credit One Bank credit card.
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November 17, 2008
poor service and accessibility
I have been trying to pay my credit card bill online and I can't find the correct site. You have got to have a site to do this from because I have paid this way before. I am extremely unsatisfied with your bank and will never use it again. I will also discourage all I come in contact with to also avoid using your services. I understand banks are having trouble at this time but I would also think that this would be a perfect time to try to keep existing customers. Poor accessibility and even worse customer service is probably adding to the BAD feeling people have already. Why don't you try to make it easier to pay online and actually have an option to talk to a real person who could steer us to the correct avenue without having to tie up your phone lines and wasting our time just to ask a quick question like " how can I pay my bill on line?". Please understand that you are the business and we are the customers who pay your bloated salaries.You should take care not to lose us or pretty soon you will be out of a job.
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November 10, 2008
cannot cancel account
I have written cancel on my credit card bill, with payment, and they continue to bill me. I cannot find a tel number or site to cancel this account
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November 10, 2008
cannot cancel account
I have written cancel on my credit card bill, with payment, and they continue to bill me. I cannot find a tel number or site to cancel this account
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October 30, 2008
won't verify payment
I was out of town last month and did not have my bills with me. SO in order to pay all my bills on time I went ahead and set up online accounts and paid online. I paid my minimum due for Credit One Bank and received a conf. #. Apparently it never went through which I realized this month on my statement. I checked my free credit report and they had already reported it as delinquent. When I called to dispute and tell them I had a conf. number, they told me it's my responsibility to make sure my payment goes through and the reason it didn't was because I typed in the wrong security code. Shouldn't it have alerted me that it was invalid instead of thanking me for my payment and giving a confirmation code. If I sit down to pay all my bills and have conf. codes, I'm not going to sit down every day until the next month to make sure it has gone through. I see I am not the first person this has happened to. If their online system is inefficient, they shouldn't have one b/c it is screwing people over.
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October 29, 2008
fraudulent account
My Social Security number was stolen and used to open an account which was not mine. I was notified of this situation by the U.S. Postal Service who was handling the investigation. My credit history has been unfairly comprimised and I would like this situation to be cleared up as soon as possible. Please remove this fraudulent charge against me so my credit can be restored. If you have any questions you can contact the U.S. Postal Service as this situation is a matter of public record. You can also contact me at 732-560-7668 or 732-271-0933. My home address is 37 Johns Drive, Warren, N.J. 07059. Sincerely, Peter Villani
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October 16, 2008
fees and interest
I called inquiring my card fees and my interest rate. I was basically harrassed into making another payment after they told me that they would take off a fee. My payment went thru on the date that i had scheduled my balance still doesnt reflect any kind of credit. When i asked about my interest rate and if i could get it lowered i was told that they dont do that, then i got a letter explaining that theydont do that. I am trying to build my credit and i believe this account is making it worse.
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September 17, 2008
Unable to verify payment
On 9/2/08 I made my payment on line and received a confirmation number. Today 9/17/08 I receive a call stating that my payment was not made and that I could make a payment over the phone. When I told them that I had made a payment and had a confirmation number I was informed that that number ment nothing and that even if I had a print out of the receipt it was no good. I did not feel that I should have to pay a 29.00 late fee when my payment was not late. I spoke with a supervisor whom also informed me they could not track a confirmation number and he would not remove the late fee.
I work in collections in MA and know that the fee could of been waived very easly and that a confirmation number can be track.
Needless to say - I did call back had the 29.00 fee waived and closed my account with them.
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August 18, 2008
Closed Account Fees Never Disclosed
This credit card company is the most deceitful I have ever seen! When I called to close my account, the Customer Service Rep said there would be no account closure fees while I was paying off the balance. I asked him 3 different times, and the answer was always a resounding "no." Got my statement and to my surprise I noticed there was a "closed account maintenance fee of $3.00." I immediately called and got the rudest CSR who said there was nothing he could do about it. I asked to speak to a supervisor and he was even worse!!! I explained what I was told the first time around and he said "We record every call and we will look into it." I asked if that meant they would get back to me or if I should call them back, to which his response was, "No, don't bother because we are not going to do anything about it." He was basically insinuating that I was a liar, but I remember nearly every word of my original conversation. Their customer service is absoltuely deplorable (not to mention you are talking with CSRs in an overseas call center). My advise is to avoid this company at all costs, unless you feel a compelling need to be a sado-masochist!!!
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