I have called twice to report my card lost, well the first time your customer service person never entered the info. It was suppose to come overnight and it did not, so I called back and that is when I found out it was not reported. The man that helped me said he would overnight it to me next day, two days have passed and well of course I still have not recieved my card. Do you put your employees through training or just throw them on the phone, please contact me to descuss this matter and I would like a credit increase for my trouble and I have made three payments within my first pay period. That is the least you can do sense you are chargeing me $25.00 for a new card.

Thanks
Donny & Kimberly Farrow

I called and canceled my credit one card 4 months ago ..the operator told me the balance was paid in full... the next month I got a bill for $4.25 so I called them they said they would take it off. The next month collections called and I explained it to them... they checked notes and said they would take it off... the same thing happened 2 more months and today a man called from there and was very rude and wanted $98.56... he said he didn't know why they told me that but it was money I owed and had to pay it... well after fighting with him for a few minutes I asked him if I pay this will you stop calling me and he said you'll never hear from us again... so I paid it...

This company should be put out if business!!!

On April 24 I had just finished a stressful session with this organization. I first talk to a customer service rep and after going no where with her I asked for a supervisor. I got a reply that the supervisors were all 'taking calls". I told her I'd gladly wait. She also could find no record of a payment I had made on April 2nd which was sent to them electronically and verified with my bank. I never got a supervisor but this person removed the late fee.

A few days later, April 30, I received another statement from Credit One slapping me with another late fee. I called again and demanded to speak to a supervisor immediately. Again I was given the run around reply that they were 'all busy taking calls". I again said I'd wait and finally spoke to one. This time the "supervisor" said my record showed a payments received on April 17. This is 15 days after my bank had sent it to them. I asked her why the customer rep had no record of this payment on April 24 and she said she had no idea.

An investigation with my bank showed that the payments was sent to Credit One on April 2nd for the April 10th due date. My bank said that Credit One received the transaction electronically the same day but refused to do anything with it. Credit One, my bank says, sat on it until the 17th thus causing me to be eligible for another $30 late fee.

So bascically Credit One received the payment in plenty of time but hung onto it so they could tack on more fees !!!

I am a victim of identity theft. Credit One Bank left a message about an acct of which I had no knowledge on March 19. I called the fraud dept but was only able to leave a message. Days later no one had returned my call. I called customer service and again reported that the acct was opened fraudulently. I was told an affidavit would be sent within 10 days. It never arrived. I called twice again before someone returned my calls.

This man refused to listen to me. He talked over me, raised his voice, cut me off. I told him I had a police report... he said he didn't care about the police. I requested all records pertaining to the account, my right as a victim of identity theft - he cut me off. I asked to speak with his supervisor, he refused. I asked for his telephone extension, he refused. He then said he'd get back with me and hung up on me!

He called back about 20 minutes later, more conciliatory, saying he had emailed his supervisor that I wanted to speak with her. Then he proceeded on a line of hostile questioning and badgering, implying I or my husband made the charges despite the fact that the acct was opened using an address and phone different from mine, that I had a security alert with the credit bureaus and had placed a dispute with the credit bureau about this account and the address associated with it! He made thinly veiled threats that WalMart cameras would have an image of who made the charges there and that this is a felony. It was a very disturbing exchange that has me still shaking mad days later. I am the victim and this man with Credit One Bank was victimizing me again!

This man also failed to identity me adequately on either call and could have been talking with anyone. Interestingly, this is an account with a $300 limit that was apparently charged up to $1800, a sure indicator this bank's security efforts are minimal at best!

This bank is the biggest rip-off in the world!! To pay your bill ON LINE they NOW charge you $7.95 which was increased from $5.95. They are constantly looking for ways to steal from you.