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nelson herrera
February 5, 2010
cancelation of trial
cancel my membership and take off my credit card from you records I'm try'n to contact you offices but there's no phone listed on the website
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karla hughes
January 9, 2010
Tricked into a monthly fee
Did a serch on creditreport.com and got scamed for a monthly payment. I intend to contact my credit card to prevent further payments. Someone needs to do something about this scam!
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THOMAS MALEY
December 26, 2009
chargesandcan'tcancel
cancel acct refund my bank acct.or l'ii persue legal cancel
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Jeffrey Corry
December 21, 2009
want to unsubsribe
I am trying to unsubscribe because they advised tou can unsubscribe within 30 days and no money would be deducted from your bank Account. I don't want any money deducted from my account.
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toph
December 15, 2009
cancel order
I want my order cancelled. Inver finished any password andit is really not whatI want I DO NOT WANT TO BE CHARGED ON MY CREDIT CARD! Therwas no service provided. I just want the whole thing CANCELLED!
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jaravalencia
December 14, 2009
fraud
told me it was a free credit report and will not be charged... about 5 days later i am charged 14.95 for the credit report how do i stop it. i notice that it will be a continuous thing
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Edmund Sewell
December 7, 2009
wanting a refund
I wish too have a refund that I was told I could have for $14.95 I asked too close the account but did not realise I had been billed. I was debited 12--02 my card number is 5519 2000 0069 5279 ex date 11/12.your number is I think is an account number.8668833309 CAUS.
THANKYOU. e
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KOB
October 20, 2009
Auto-enrollment in a service
I was admittedly in a hurry to purchase a combined three agency credit report since we were thinking about refinancing our mortgage. I never realized I was also enrolling in a trial credit watch program with Trans Union and billed monthly by CreditReport.com. When I called I was told by a person who was very versed at handling this sort of complaint. He immediately went to the fact that when I clicked on "I agree with the terms and conditions" that I was also signing up for a monthly enrollment. I told the guy I didn't think it was ethical to hide the enrollment. He told me it wasn't hidden and was on the Creditreport.com home page. I checked it out after our conversation and it is not explained that I would be automatically signed up for a credit watch program. It just said it was available. Also, I've had changes to my credit report within the past 3 months and was not notified of even one change. I once signed up for a credit watch service for a year, and not once during that year did I ever receive one notification!
My specific complaint: That the enrollment isn't presented as an option. If you just go there to purchase a credit report you're automatically enrolled and you have to do some pro-active canceling, if you realize it at all. Nor is it spelled out in their TV commercial.
Evidently they can't get enough customers based on the value of the service on its own, and has to "fool" people into enrollment. This isn't a good business practice, nor is it ethical.
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Lori N. Stam
October 7, 2009
cancelling
I have tried to go to the site www.creditreport.com/contact_us.asp and have NOT put a period at the end and still I don't get into any web page with 3 questions and a phone number! Can't someone just post the phone #??? This is extremely frustrating!!!
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edgurl
October 3, 2009
being billed for no service
I have been charged by this site for 2 months but cannot access their site, I cannot get a hold of anyone through email and the number I have for them tells me its not a correct number
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