I have worked in collections, during my life time. However; never have a experienced such unprofessional ethics. There was a message left on my employer's voice mail stating that I was 14 days past due in making my truck payment. Which is so embarrassing #1, but #2 with my last payment I enclosed a note stating that I would be making another payment on 4/10/09 which is tomorrow. Then they called back and after being told they could not speak to me due to the fact that we can not receive personal telephone calls. (which they have been told before in writing as well as verbal) The representative known as WANDA only asked to speak with personnel, so that she could verify my employment. WTH?

I like many others who have posted, have NEVER received a statement, didnt even know I should be getting one, since I have asked several times for an payment book in the last two and half years. I have still not received. I just simply put a check in a envelope with my social security number on the check as a previous representative had instructed me to do and mail it like that.

The worst bank ever. My husband and me both have accounts with them, but my husband and me have different bank accounts. When he paid his car, they deducted the payment from my bank account. To make a long story short - the so called 'collections manager', did not know her right hand from her left hand. I felt like I was talking to a 10 year old spoiled girl with no brain. After explaining the situation 20 times, she decided to keep my money on hold and not credit me. My bank account went overdraft because I had charges going in, and in overdraft charges alone not counting the payment deducted without my authorization, there are $250 at least. This all happened while I was on vacation with my 3 kids after working one year. As of today, she still has not credit my account, and they were so ridiculous to ask me to borrow the money from my husband then. I will send a certified letter to a BIG manager there with proof of their unethical practices and will also refere them to the BBB. Sweetie find another job at a local candy store.