My Customer wanted to pay for her hardwood with her credit card. Because of some earlier problems getting Crescent to process my credit transactions, I called Crescen's Compliance Department and explained the circumstances of the credit transactions. After confirming the customer was present with her card and informed them of the amount she was charging, Crescent Compliance Department said they would process her card.

I swipe her card on 9/18/09, it was approved. I faxed in the orginal invoice, copy of the credit card transaction showing customer signature and had customer sign that material had been received in good condition. On 9/23/09 Crescent wanted me to have the customer sign a statement that the material was received by her and the material was correct, which I did. On 9/25/09 Crescent Processing called to inform me THEY would not approve the transaction and I was required to reverse the charges. Now my customer has my hardwood nailed to her floor and I don't have my money for my goods. Customer is very upset because she has already paid her credit card for the $6, 000 purchase. As of 9/28/09 no refund/reverse charge transaction shows up on customers online statement.

These people are scams. They hold your money for your credit transactions and will make you jump thru hoops if you are lucky enough to get them to process a transaction for you.

This company held up funds (still not in our account after 6 days) because of a transaction that "flagged thier system". We occasionally use our Paypal debit card to transfer funds from Paypal to our business account. They told us that was a cash advance and illegal, that I had to refund it to Paypal. We don't agree but said we would not do it again, just deposit our funds. No-they have control. DON'T USE THIS COMPANY.

This company has so many hidden fees. I have cancelled my credit card machine, and they charged me $350.00, and after the machine has been sent back to them they are still charging me a service fee, ontop of that they had a $114.00 annual service fee. I asked specifically for any fees like this and they told I would not have any to deal with and I would be able to cancel at any time without paying a fee. They lied to me and hid all in there contract which is difficult for me to understand.

Crescent processing not make up fees and take money out of my companies account and don't think I will not noticed. I would never recommend a company that continues to take money & add new fees without my knowledge or said they gave me a 30 day notice on small print on the back of my statement in which will take money out of my account.

This company will call small businesses on the phone and ask for an appointment. DO NOT ACCEPT! The sales person will come in and give you reasons you cant go wrong with this their machines and say it only costs $6.50 a month for debit machine or chech or credit machine and so on. So i figured what the heck. nope then came the one time $120 fee then came the monthly $20 fee for doing under $1200 sales buy there machine then comes a $98 yearly fee and a fee every time u use the machine, oh and that 6.50 turns to 8.50. so i tried to send the machine back and they said i signed a contract for four years. how do you do that over phone. and the account it was under was my wifes and she never even talked to them i did. because the sales rep said there was no other fees cancelation or otherwise. Im a small business man and most my contracts are one invoice all big letters. not 22 pages of mumbo jumbo. so anyway i cancelled my businesses bank account (which is a pain) and i sent the machine back. end of it right? nope they say that i owe them $450.00 for early cancellation fee. which wouldve been taken out of my business bank account thank goodness i closed it. Im still argueing with them on the phone to this day. this company is a major scam. be smart just go through your own bank for a machine and purchase one out right for like $250.00