After reviewing several complaints, I need to add to the list of victims! Who are the sales managers, and just what is their relationship to Crescent? My wife and I have two small businesses that are hanging on by a thread during this economic turn down and oil spill. A gentleman came into our store and says he can save us some money with our credit processing equipment and services by fifty percent. I read everything in the Crescent contract before I signed it. I was not ready for the bold lies that were told to us by this district manager. A.Crescent would credit us with any cancellation fees that our current vendor might have and that our return equipment shipping would be covered by Crescent. I obtained a copy of the cost involved in canceling both businesses was in excess of three thousand dollars for the remaining two year contract. Mr Crescent rep. conveniently backs out of the scenario and puts me to the task of communicating with Crescent in Dallas TX to resolve the problem of them not wanting to reimburse any more than a hundred and fifty dollars for the whole deal.The ordeal of calling the customer service number is a joke, the person I first spoke with told me there would be no problem canceling the contract since no more than a week had transpired for these events to occur, than a financial supervisor tells me there is no way Crescent would do this, they will charge me $495.00 cancellation fee + 24.09 processing fee for a two week period.I have two options, and I am taking both, charging the salesman and Crescent with fraud and deceptive business practices and embezzlmentof a corporations funds.The icing on the cake is I sent both machines back to crescent and they continue to remove funds from the second business witout their equipment(HELP THEFTH)even though for the past month we have tried to cancel our account which is incorporated with my wife and step daughter. Again I contacted this same District manager for Crescent and he was puzzled that I am pursuing him to be the go between. I looked at the charges I was being debited and they are above my original charges. Think this is the biggest and nastiest fraud that could happen to small business.

They instruct the contract sales people to go through page four of the contract quickly so that potential customers will not see all the charges in the agreement which they are not given a copy of at time of signing. Instaed they are given a copy of the contract with all costs and discounts omitted. The presidnt of the company ignored and/or refused to respond to my direct inquiry in regard to his knowledge of this action.

If you're thinking of signing with Crescent Processing-don't. They try to audit accounts and hold the money until they get a form from your customer. Then hold it even though your customer sends the form. So now your customer is mad because his card has been charged but the account is not credited. This happened to me and when my customer decided to pay with a check, I was still charged a transaction fee AND a refund fee. Then they took the money for the refund out of my checking account-this was money that was never credited to my account! I spent over 3 hours on the phone talking to people who can't figure out what to do. Then when I try to talk to someone to complain-I get a machine and no one calls back. Now my client is mad, I've wasted over 3 hours on the phone, I'm stuck in a contract with this company, and I paid fees for all of this! I paid over $188.00 in fees, plus bank charges. I would like a refund and out of my contract.

Avoid Crescent Processing Company . They lie to you and then steal your money in the name of good business and free enterprise. Their customer support is rude (on purpose) and not helpful at all. Their employee turnover at the top is unbelievable. I had to hire an attorney because of their unfair "fees" and am still being ripped off. BEWARE of these thieves!

We switched in November from another company because Crescent said they could save us money. Also
that they would buy out our old processor. Well the first transaction of $1200.00 was held back because
they said that Master Card was auditing this transaction. Well it took 2 weeks to get the money in the account. I let them know that I was not satisfied with the service then. OK, next transaction of only $800.00
4-5 days still not money in account. Had to stay on phone half morning for them to switch me from one person to another. Should be there 2-3 days. One week & half it finally showed up. In the meantime, since
we are not overflowing with money, my account is charged with Crescent charges, which did not make it through because no money was deposited. So of course Crescent gets to charge a NSF fee or two.
Next transaction they hold back funds because we had issues of NSF fee previously, even though all had been collected. Month of December we had $250.00 deducted from account. Crescent said they had nothing to do with this charge (it was Discover) Discover says they do not abbreviate their name on the charges, so it was not them. So we have a mystery charge among others. Today, I have been on the phone for about an hour & half because our deposit of $1000.00 has not been deposited after 4 days. They are telling me because we were probably set up as a lower rate say $500., that will a bigger amount comes through the system won't recognise a bigger amount. (A bunch of educated crap) Never heard this from our old processor. I have taken the credit card signage off the doors so we won't have a customer ask if we run credit cards. But we have one customer that gets credit card miles, the more he uses. So occasionally we need this service. Crescent Processing is a nightmare. Discover, MasterCard, Visa, etc. should take note of these practices & make these people comply to keep there business.