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Mills12
April 2, 2011
phone being shut off even after bill was paid in full
Cricket Wireless phone service is fraudulent. Recently I paid (in full my telephone bill before the due date of the bill being paid. I Paid over the phone and received a confirmation number from their representative, the monies was debited out of my checking account. A couple of days go by and on my way to work I went to place a call and come to find out they suspended my services for non-payment. I had to act like i was adding a new line to my phone in order to get a live-person (because every time I called an automated service would say that I had to go to a cricket store to pay my bill) Once I was patched through to a live person I informed them my bill was paid before the actual due date and gave them my confirmation number. They STILL informed me that my bill was not paid. Needless to say I went off Like a mad person over the phone (if MA BELL could reach out and touch someone I would have had their necks in my hand squeezing tightly) I had to endure several days of my phone being turned on and turned back off for non-payment. they even gave me a credit for my phone bill. Here's the kicker after I got a human being on the phone (a supervisor) (3rd one) he even put a not in the system telling the next idiot that the bill was paid and even left the confirmation number so THEY knew it was paid. Well, Today 4/2/11 I woke up to a non-working phone yet again services were suspended for (guess why) yup, you guessed it. On Monday 4.4 I will be rid of cricket and I'm happy. My next stop is the news media, attorney general's office, FTC, and everyone else I can find. Cricket wireless needs to be stopped and stopped now.
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