I have had a cricket modem for about a year now...about a month ago they double charged me and made me fax them a copy of my bank statement and then i was to be issues a refund in 7 to 10 days...after 14 days i called them and asked them where my refund was and they told me it takes 14 day...i called 5 days later...and then they told me it would be 30 days...i have been fighting with them on the phone every day since then. all i want is my money. i dont make enough to just hand over 50 bucks.

I purchased the CrossWave so that I could get internet without having to go through Comcast. $119 for the hardware and $50 for the "Unlimited" Card. Unlimited has a different definition to them than it does for you and me. Only up to 5G. After that you have no speed. Purchased a new card to get things going again. Still NO speed. Call them..they say you have to wait for the system update and will be up in 24 hours...36 hours later still no speed. Call again...of course they take forever to get on the line...Tell the person on the line that I want my system reset ...OH NO SORRY CAN'T DO THAT...YOU HAVE TO WAIT FOR YOUR RENEWAL DATE...WHICH IS 10 DAYS AWAY...So I ask to speak to a supervisor...He gets on the line...says the same thing...Ask for his supervisor...I'M THE ONLY SUPERVISOR HERE...NOT POSSIBLE...CAN'T GET A REFUND...SICK TO DEATH OF THIS THING...WORST MISTAKE I HAVE MADE...DO NOT WASTE YOUR MONEY

Had my Cricket Broadband account suspended without notifying me. Recieved an e-mail notifiying me that my Visa card was soon expiring and i needed to update it with new card. I calle Cricket Tech. support and the agent told me he could not update my expiration date due to the fact that i had to have automatic payment withdrawal setup. I told him i DID..! That the amount was taken every 15th of every month. He still argued with me about not being able to update my credit card information.!!! I then tried to make a payment of $41.00 on the My Cricket website but it would not process my payment due to a white screen appearing on the website after i put my payment amount in..! Then tried to call Tech Support and could never get hold of a "live" agent to fix my problem. The Tech Support website is the WORSE..! If you don't tell the automated voice response exactly what you need, the recorded message will say try again later and then "Disconnect" You...!!!

I was ripped off by Crickedt and one of their dealers. !st Cricket gives details both online and my mailings on paying $100 for a UMC 185 broadband modem and get a $50 instant rebate. There were 3 account prices of which I chose the middle on for $50.00 per month. When I am given the nearest location to go get one, I am told at the store that the modem would actually cost $75 and they would charge $45 for activation and the first months service free. (Total to walk out with the modem was $120). I immediately went home and plugged it into my laptop and installed it. It usually only showed 2 of 4 bars and would frequently not connect at all or disconnect after connecting. The maximum speed of download achieved was about 100kb/s (0.1 Mb/s). Often couldn't even achieve that. I called 1-800-Cricket and was given a bunch of useless things to try like clearing my cache. They said they would escalate the call to a higher level tech and to wait 48 hours for callback. I waited and no one called. I called in again and agains no one called back after another 48 hours. I went to the dealer where I purchased it who told me they only offer refunds if brought back within 30 minutes of purchase time. He said if I needed service I had to go to the Cricket Service Center a few miles away. I went there. They plugged the modem into their local laptop and also could not get any reasonable speed. Their response was they don't honor their printed warranty if purchased from one of their dealers. I would have to pay a $40 fee to have them send it in and even thewn they might not honor the warranty if the techs can make it work in their area. The fact the techs in the local service center couldn't make it work either seemed to mean nothing to them. I told them I wanted to cancel my service and would pay the $40 to get another under warranty. Then they informed me that doing so would invalidate the rebate I sent in for as I have to have a continuous service of 45 days before the rebate is issued. So now I'm out the full $120 and clearly no one at Cricket gives a darn!
DON'T BUY INTO CRICKET'S LIES ABOUT GUARANTEES AND WARRANTEES. THEY DON'T HONOR ANY OF THEM!

I've been a customer since last fall (2010) and although this service is less than reliable and pretty slow, it is the best option for me because there are no cable lines where I live and dial-up is still worse.

The client software that comes with the A600 modem is a bit buggy. It wouldn't allow me to configure or disable the "Optimization" feature. So I found a workaround: I opened the software and pressed CRTL + D, then entered the password: ##ftm* to access the hidden settings. From there, I was able to disable the feature. This resolved my problem of degraded image quality on web pages (who'd want that feature?!) for awhile. Then I updated the software and still, everything was fine. But a few days ago, I noticed web pages were looking pretty terrible and every image on every page, was pixelated. I checked my software settings and found that the setting had been changed. So I changed it again, first normally through the software and then using the workaround described above. It wouldn't work. So I manually edited the INI files in the Cricket program folder and that still didn't fix it. So I uninstalled the program and cleaned my Windows Registry of any traces of it and deleted the program folder. I reinstalled the software from my modem and nope, that didn't fix it. So I downloaded and updated the software and nope, that didn't fix it. I tried everything about 4 times and nothing worked. That's when I called Cricket...

I sat on hold for 35 minutes and "Tech Support" finally answered. They told me they couldn't help me with their modem software. They advised me to contact my local Cricket store and guess what? They couldn't help me either. It seems there is no technical support for Cricket Broadband Client Software based problems. That's absurd!!! Who develops the updates for the software?!? Why can't I talk to them?!?

I am a computer technician so I know my computer is fine and the problem is definitely with their modem software. Good luck to anyone else who experiences this problem because Cricket certainly won't help you!