i got cricket wireless service about 4 months ago. near the end of march 2010 i noticed my download speed was EXTREMELY SLOW!!!. i called cricket and was told i went over my usage limit on my UNLIMITED plan.They told me i was only allowed 5 gigabytes on my UNLIMITED plan, they said i used 19 gigabytes and could not get back my download speed until i paid back those gigabytes (they said i have to wait 4 months without using the internet, and pay my bill every month for 4 months to give them back their 5 gigabytes/month that was included in my UNLIMITED plan).The person i talked to kept pushing their $60/month plan(like i am going to fall for that "give us more money, u can have your internet back")HOW IS CRICKET STILL IN BUSINESS!!!

Bought Cricket on a Tuesday at 5pm. By 8pm we realized that the modem would not download the cricket program. Called technical support and after an hr we realize that the modem was defective. Called Luiz back at the Herndon Store and he said he could not help us and to go to the corporate store. Then next morning after driving 40 min and standing 30 min in line. We were told that they could help activate the warranty for a fee. We were not going to pay a fee for a product that came to us defective. So we said we would like to cancel. She said that we would have to go back to the store that we bought it from to cancel the service. We told her that Luiz would not take it back. She called him and she told us it was taken care of and he would take it back. So we drove all the way back to Herndon. After taking the bar code sticker back off the rebate form, it ripped. Luiz now said that he could not take the modem back because it was defective, and not like-new. We argued that the receipt said that the PHONE (modem) was to be in like-new status, not the bar code sticker. And that we just needed to return it with the receipt, it does not say anything about the bar code sticker. We called the female back at the corporate store and she said that she would take care of it by making some calls. Amazingly she did not call is back the next day (day 2). Finally we call her Friday and she said we could not cancel the service for the full return because we were past the 3 day rule. WHAT!!! We have been trying to return the modem before the first 24 hrs past!

So we put in a block payment at the bank, and actually canceled the card. Also once the cricket program was put on our computer (the female did it at the corporate store) we got all these virus' trying to get us to buy a virus protection.

I go into the store ask if wireless internet is available in my town (1 town away) the clerk said yes. I bought the droadband card got it home and it did not work. I tried to call the store & the number on the reciept was incorrect! I was on hold for over 1 hr to try to get someone in customer support through the 800# only to be told service is NOT available in my town. By then the store I purchased it from was closed. They close at 6pm I got customer care after 7pm. So promptly after work the next day I go to return it and inform the same clerk service is not available I want my money back, he only gives me $50.00 of the $75.00 I paid yesterday!!! I asked about the other $25 he said the activation fee is non refundable. I asked how can it be activated if I never used it???! So he won't give me my money back. I call customer service and after speaking to four different people no one would do anything to refund my full price.
In my opinion they are very incompetent and nasty on the phone as well as in person.

I would not reccomend doing buisness with Cricket Wireless company unless you like being taken advantage of.

I filed a complaint with my bank because I used my charge to pay & currently the bank is in the proccess of disputing the $25.00 charge.

What a joke - aka Cricket broadband. In 1993 I had a 28K dial up that was faster that Cricket Broadband. Lucky if I get 3-8 kb and worse is you get the opportunity to "download" something several times before you get a "clean copy" or don't get disconnected before a complete download. Tried to download a Microsoft update 7 time before "finally" and of course as a retarded Tech told me tonight I was "over the limit". Did anyone hear the Ad 'Unlimited". Read where a Corp Donkey told the press they don't "limit" the speed if you go over the 5Gb...flat out lie - wouldn't be bad but I can used up that much trying to get maybe 200M download before it disconnects...which is OFTEN. If there is a limit, then why is it as slow the 1st of the month when I haven't used it yet? No wonder Cricket almost went bankrupt a few years ago with their cell service? Couldn't keep connected with that either...dropped them finally Seems the FTC or someone would look into their practices or false advertising...Too bad they don't go out of business then I'd pay more for something that worked 24/7 without a hitch...Yeah, I'm going to drop it...and wish everyone else did just to put them out of business.
Oh, the rebate took 9 weeks - AFTER I called almost everyday and heard every excuse why I hadn't received it...oh and on a debit card, not check or something I could put in my pocket...ripoff is the bottom line.

I purchased the broadband from cricket August 17, 2009 with an $50 rebate attached. I figure I will get the broadband with cash and get the rebate back to pay a bill later. First, I was accidentally given the wrong rebate form and had to fix that. Second, after 8 weeks of waiting for the rebate I got in touch with the company via e-mail. Come to find out, the rebate can take up to 10 to 12 weeks to come and you get a visa card. My biggest problem is, why do I have to spend my money on merchandise with the rebate card instead of being able to take the money off of the card and spend it as I want. I actually had a bill due and was trying to pay it, but it didn't work. To get money back in the form of my rebate, I had to buy a friend merchandise off of the card and in return get cash. The rebate was nice, but more of a pain in the ass than it was worth. If I pay cash, can I be able to take cash off of the card or use it as I please. Too many restrictions for a rebate is not worth it sometimes.