Cricket broadband

5 stars
(0)
4 stars
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3 stars
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2 stars
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1 stars
(39)
Category: Services

Contact Information
Lake Station, Indiana, United States

Phone number: 2192904827

Cricket broadband Reviews

shanaki August 4, 2009
Rebate
Cricket told me, that I was going to get a $50 rebate, but when I get on line and go to mycricket.com and go to rebate and check the status on it. They tell me I won't get the rebate. So, I'm just pissed about it. I'm going to get to the bottom of this. I filled out all of my papers that I needed to and sent them off in time, so I don't know what's going on.
2lazy 2 change May 25, 2009
it's a yank and they are jerks
Gotta tell ya most of these complaints are accurate. Cant say I've tried anybody else but really not happy here. Went to pay my bill and ask why the broadband service stops working about the same time the techs quit answering the phone. All the ignorant bastard behind the counter could say was " Hmm dats weally weird" over and over while answering an IM on his terminal. Totaly stupid, uncaring, and unprofesional. Don't and wont recomend to anyone and feel sorry for anyone else who has fallen into this pit with me, but I do like reading the horror stories of those who do
Multiaggro May 24, 2009
Bad Internet Service
It's pretty easy to tell how much Cricket Broadband sucks...
It has a bad average speed of 60kbs-which is ok enough for me to play games online against others (like fps's)
But at the night hours (7pm-6am), the service will often disconnect or go to very bad speeds like 10 kbs or worse. Rendering your internet activites nearly impossible to wait for, as you might be sitting still for a minute or two waiting for a web site to pop up.
On games like Mabinogi and Combat Arms, the latency will go to 5-8 seconds of delay on every one of your actions. SAD.(during "night" hours.)
There's no way to contact them other by phone. And no link to contact them by e-mail. WHICH IS BS!!! I should've looked out for this stuff earlier, and now i had to pay the price for my fail to review this sad product and service before buying it.
Dont get this service unless all u like to do is look at web-pages. Because this service is too slow and adrupt to match up to its "unlimited 3g internet" deal.
The Rat Patrol May 16, 2009
It Sucks
What a waste of money, cant watch YouTube due to the buffering. Its all about the money to these people. I was better off with Comcast and they are a rip-off too.
Tanya April 11, 2009
false advertisment
We live in the country and cant get nothing but dial up. well we heard about cricket broadband, so we called customer support, and went into a dealer and both promised the broadband would work here. we bought 2 broadbands, and when we purchased them we again stressed where we live, and she again swore they would work fine, and before we left she handed us or refund papers, and told us we have 30 days to return for any reason. well we get them home, get them on the computers and nothing... the green circle lit up but no blue lines..well after 4 phone calls to the dealer, and 5 hours on the phone with customer service, it still didnt work and they told us, sorry we cant help you. well after 4 days of fighting and argueing with the dealer and customer service, I finally got a hold of a supervisor, he told me well you shouldnt of been sold the broadband in the first place because you are to far out of the area to get service, and to call the dealer to get a refund, now mind you this is the 4th day, i call the dealer and see says ummm well you had to bring it back in THREE days to get a refund. I said no you told us both 30 days, and why didnt you tell me that I only had 3 days to return it on the phone when I talked to you the same day I bought it and told you it didnt work here she once again said nope I said 3 days and hung up on me, and wont answer the phone to my number now. Customer Service says there is nothing they can do either, if i would of bought it online I would of had 30 day to return it for a refund. Does anyone have any suggestions. Corporate number or e mail anything will help at this point.
smoothjazz March 25, 2009
Diconnected
I am a fairly new user of Cricket Broadband internet service, about 1 1/2 months. It continually disconnects itself on a regular basis. It takes a long time to get back online after it disconnects. It is next to impossible to get a hold of a company representative on the phone; everything is automated. I paid my bill (on time) with my credit card at a Cricket company store and the payment is still not posted on my account online and it has been a more than enough time for it to post. Not very happy so far with the lack of customer service.
Del February 7, 2009
No rebate check, like advertised
I have been trying to contact cricket to get my $50, 00 rebate check, the phone# thats on my invoice has been disconnected, I have found another phone# on the back of the invoice and called it, it's all recordings that does not help me in any way, so I called that number back and pushed 1 for new service, then I could finally talk to a person, and explained my situation, all they could do is give me a number that has been disconnected or the same number that is a recording that does not help me, I went to the Cricket store, and that person could not help me at all, all she could do is give me the same number that I have already called, I asked the person at the cricket store if she could disconnect my service, and she can't even do that, people that were waiting in line told me to just leave the store, because they had to wait too long, as I'm getting ready to leave, she told me, just don't pay your bill, I see that I'm not the only person that's having problems with Cricket,
Sarah December 30, 2008
Awful company
As I've read I'm not the only one with this problem. It seems that an actual rebate being received from 'Cricket Broadband' is unheard of. I followed the instructions to the letter (even sending in original receipts and bar codes, how convenient for them!). They are now telling me it is not available in my area. If it wasn't available in my area then why did the salesgirl give me the form to fill out? Buyers beware, don't believe the hype. You can purchase other broadband services for less and don't have to worry about a rebate form.
November 23, 2008
slow access
This service is pure slow. It runs about as slow as dial up keep . I would go back to dial up but I would have to share a phone line. It's already bad enough we can't get high speed internet where we live.

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