Cricket Communication

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Category: Services

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Mississippi, United States

Cricket Communication Reviews

delaney January 23, 2010

misleading refill plan

cricket has this paygo which is pay as you go plan. i had 1.80 credit on the account so i loaded another dollar on my account next day I had no service. it kept asking me to load my account with money even though the previous day i had loaded a dollar bringing it to 2.80. So when i called the csr line the lady confirmed that i had a 2$ balance and should be able to make calls so she told me that she reset my account and try to use it in 30min, tried in 45 min no calls out. so went to neighbor to use there phone and a lady answer very condescending. informing me i need to reload my account even though i had at least 2$ on my account. because i should of wait till the day i needed the dollar. So call got disc. So i call back got a eric then a Prescott then a fictitious guy name faith which stated he was a mgr out of manila Philippines emp # 3072. the reason i feel his name was fictitious is because i ask the previous guy what was his faith to identify he was telling me the truth. and he sent me to his mgr now name faith. SO eventually my father in law came to my home and help me fix the car and i went down to circle K and loaded another dollar on the phone and now i have service. My experience with cricket and the call center in manilla has been the #1 baddest experience i received from customer service in all my life. my name is Delaney e Jones.

MentallyMature January 3, 2009

Billing

I had two lines on my account in November. At the sart of December, I called and had one line canceled. I paid my bill of $64.42 on 12/19/2008, when I went to go pay my bill on 01/02/2009, I was told to pay $100.30. After calling customer service they apologized for not canceled the other line, and told me to only pay $58.30 on my account, and my phone would be back on in 15 mins. I waited an hour, it was not back on. I called custoemr service again, they told me to wait an additional hour, once again my phone was not cut back on. I called a total of 13 times. The system will not allow me to talk to a custoemr service rep anymore. I also had reps yell at me, and hang the phone up in my face. I never once raised my voice nor cursed at them. This service sucks. I would rather pay $99.00 for unlimited with T-Mobile or AT&T before dealing with Cricket again. They have lost my business.