Cricket's customer service has always sucked. I have had multiple issues unresolved with promises to "call you back" on several occasions. I'm still waiting. They claim someone did maintenance on their server, messing up bills across the country. My personal line is $49.95 per month, including tax. I have two other accounts with one phone on each of them at $47.64 each. On March 18, I ordered a second phone on my personal line. The total cost was $126.78, which includes the actual charges for all items ordered, including service and features plus sales tax for the days remaining in this billing month plus the next full month of service. After their so-called maintenance, they are now saying I have to pay them over $200 in the next few days in order to keep my service on just my personal line, even though I should only be owing them the regular $50 monthly fee, since the second phone is paid up through April and shouldn't be due again until mid-May. They were ALL paid up on April 11th. I have the email receipt to prove payments! My son paid the regular $50 on his line a couple of weeks ago and it says he STILL has to pay more than $50 to keep HIS service on! The other one had the regular $50 bill due, but they want me to pay MORE THAN $100 TO KEEP HIS LINE ON!! This is NOT ethical! I called and talked to "Steve" and was promised a call back within 24 hours. That was over a week ago. Even the Cricket website says they can't retrieve any bills and NOTHING IS GETTING FIXED! Cricket has to answer to SOMEONE!!! Please help! I have six kids and there is No way on God's green earth that I can Possibly pay $400 for cell phones, when the absolute most I would be paying each month is HALF of that total! What can I do? Just get my phones shut off? When I HAVE paid them and can prove it?? I can produce every emailed receipt proving that I have paid every single cell phone bill every single month up to now.

I paid my cell phone bill with crikett on time. Then a couple of days later my cell phone was off, so I took it to the corportae location closet to me. The manager was ertremly rude and refused to turn my cell phone back on because she said that I did not pay the bill, when I showed her the printed receipt from the same store we were in, she did not believe me. Why would I waste time on trying to get out of a $50 cell phone bill, if I was going to steal it would alot more than that. This is just half the story. Don't trust crickett they are charging people when they shouldn't.

On approximately September 16, 2010; I attempted to purchase cell phone services from cricket but was unable to do so; due to services not being available in my area!

Initially, I attempted to port my old number on the current phone I had; but after being on able too; I was advised by one of their representative to purchase a new phone and call back to get connection.

Upon being unable to find a cricket phone in my area; I asked that the purchase services be canceled! As of this date, I have not received my refund!

Please contact cricket, and refund my $60.00, thank you!

I got internet with cricket and was told at the time I would get a 50 dollar rebate with it well needless to say I never got the paper to fill out when I left so in a few days I remebered and called got no help at all just the run around then in a few days I got a letter with the form all ready filled out sent it in with every thing I needed and find out they sent me a old form so I wont get my rebate and they cant help me what a bunch of B***.S*** I would have never went with them if I had known they were this much trouble!!

Cricut was offering a few months ago a reduce monthly billing of $29.95 month. I purchased their phone to the tune of $119.00 for 2 and I never activated the phones or used their service. I called and cancelled the service and told them do not send me any bills, because phones not activated. I requested a refund on the phones as well, but was informed I waited too long (over 30 day policy). Today the company debited my checking acct $60.34 and caused an over draft fee of $34.00. I am the process of trying to reach them, not much success. I want my money refunded to my account and any NSF charges also.