Cricket Communications
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Category: Electronics
Contact Information United States
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Cricket Communications Reviews
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tania M
April 5, 2010
flashed phone
i have a flashed phone with cricket. i payed $75 dollars for a full flash; phone is working perfectly, then i went to pay my monthly bill on friday April 2nd when one of the reps asked if i wanted to lower my $45 dollar plan to the new same features $40 dollar plan. he said the only thing that has a diffrence was unlimited texting to mexico. i no longer use this feature so i thought about it, i asked if everything was going to be the same & i specifically asked if my mobile web is still included, & he said yes. he reprogramed my phone, i payed & i thanked and left. i did not check my mobile web till 2 hours later and i did not get no connection. i tried calling but i couldnt get through. unfourtanetly, so i had to call *611 from my handset; which is also ridiculous because. my problem specifically needs to be turned off while on the phone & i cannot do that? me being busy on the weekend i couldnt spend all my time on it but i did try a few times but no help. so monday April 5th i decided to just stop by the store & the gentlemen who attended me on friday was there so i went him. he was on it for about 5min & couldnt do anything about it, of course im upset becuase he lets me know i need to re-flash it just because of his mistake? $75? its not even worth it. my phone was completley fine if he knew this would happen he shouldnt of offered! which he should because he asked if it was a flash phone so there should be a difference. maybe it seems like a big deal but i do not have a computer at home & i work all day & i have school so i have to check my e-mail through my phone for any assignments or important messages. i need to get this complaint out to the company asap. its not fair what happened, i did not know that was going to happen. e-mail me & ill check it when i can now that i dont have internt acess whatsoever!
Tania
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baby princess
March 10, 2010
Billing
I made a payment for $67.33 at www.mycricket .com and did not get confirmation #, instead it said that it cannot take my payment at this time due to secure reasons. Two days later my bank states that $67.33 was withdrawn from my bank account and paid out to cricket. My cricket account does not show the credit, I have called and went into the main office with my bank statement and NOBODY can do much for me without a confirmation #. I suggest you guys do what I have done, I went online to BBB.org, the better business bur. I made a complaint. It takes a couple of days but they contact you and get any problem resolved and the more reports on cricket the better for us customers.
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anonemus2805
March 7, 2010
Wireless Internet
I signed up for Cricket broadband internet. For the first two months it worked fairly well. The third month I started having extreme difficulty. My speed dropped to under 200kbps. Thats hardly a high speed connection.
I tried contacting tech support at their 800 number. Thats a nightmare. I waited on hold several times for half an hour only to get another recorded message telling me that due to high call volume they would be unable to assist me and I should call back later.
Finally I got a tech and we spent an hour going through different attempts to correct the problem with no success. Then I could hear a muffled conversation between the tech and someone else I believe was the call center supervisor. The person the tech was speaking to seemed agitated. The tech came back to me and suggested I uninstall and reinstall the software and if I still had problems I should call back later. I explained I had already tried that but he insisted I try again and refused to help me further on this particular phone call.
I went to the local Cricket office thinking perhaps the modem was defective. Cricket refused to exchange the modem. They "tested" it and as long as it made a connection they said it was fine. They checked my account which showed "provisioned". They said this might be the problem so they changed the status. I explained to the rep that even from the beginning I was unable to view any sort of video due to the speed of my connection. He told me Cricket broadband wasnt designed for video. I asked why then do their commercials show happy customers watching videos on their laptops and he couldnt answer.
I got tired of Cricket quickly so I dumped them and went back to a landline based DSL. Cricket broadband is lousy, Cricket customer service is lousy and according to their sales rep Cricket misrepresents its broadband showing users watching video while it wasnt intended for video. If I decide to go with mobile broadband it definitely wont be with Cricket and because of this experience I have decided not to switch my cell phone to Cricket.
In their agreement theres something about a refund within I believe thirty days if you are unhappy with the service. It may be sixty days. I wonder if Cricket provides high speed service during this period to avoid having to issue refunds then provisions service down to lower speed to conserve network resources. I was told they have a 5 Gig per month limit and if you exceed that you get provisioned to a lower speed. Maybe their bandwidth counters dont reset properly to zero at the beginning of each billing period. Whatever it is it stinks.
If you research Cricket you will find they arent a new company. Theyve been around for years operating under different names. Seems theyve had problems from the beginning and apparently change names to avoid the stigma attached to all their problems. I hope they go down the tubes so they cant keep deceiving and cheating people.
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Pete
February 24, 2010
Hidden charges
I feel violated, Cricket has left no oriface untouched. Need a monthly statement? Cost you additional 12.50. Like to pay with card thats a 3.00 charge.You say you did not request the insurance policy on your Modem ? For a meir 15.00 it can be cancelled. By the way, If you do keep the insurance it is not inforced untill the modem warranty is exhausted, 2 years. You prepay 118.80. and finaly, you didnt really expect to cash in on that 50.00 rebate did you? After waiting 40 min at a Cricket store to attemt a discussion with a customer service rep I was rewarded with these words of wisdom " That's the Business."
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Sovenore
February 15, 2010
I will never ever sign up again and tell others the same
From the beginning it was all mis-information, which I can understand to an extent since they just launched in Chicago. They are nice when they are selling but as soon as they see you with that cricket bag coming back to the store, it’s a different story. This is not excuse for what I experienced.
I signed up for the broadband at the Lansing, IL store, spent quite some time reviewing the terms and details. After I got home I spent several hours with customer service to get it activated properly and it barely worked with very slow speeds. It would not connect at EVDO, only 1xRtt, which is the like dialup speed. I called customer service, no help and proceeded back to the store the very next day, since I had ordered late in the day and the store had closed. I had tried it on 2 different computers and it different areas.
At the store, the first thing I was asked barely in the doorway was “Did you buy this online?” in an effort get me out. Second thing that I was told right away was “What do you expect, we are not fully launched for another month!” I said, then why did you sell this to me! Then I was given a number to call for broadband help, which I was told was different then the regular one. Being the last chance to return this I called from the store. I was on for 25 minutes while I explained the problem when the representative finally said she could not help me because she was phone support! So I went back in to the store to return everything. I had even tried it outside the store and it would not connect faster.
I was there over an hour in line, the store now closed, and I made it to the front. There was another person that had I had seen signed up the same day as me and was there returning it with the same experience! It took 30 minutes to cancel everything and process the refund, only to find out that I was not going to get the activation fee back. I made several attempts to talk to the manager and he decided he was going to completely ignore me and walk away several times.
The policy as stated on the receipt and as I was told was you had 24 hours to try it out before the activation was not refundable. I would have been happy with a store credit since I was planning to sign up again in a month (since they told me the service was not fully up yet) or at the very least put it towards phone service. But after mentioning this neither manager cared. The agent processing the return told to call the 800 number and that the computer would not allow the refund. I called the 800 number 10 times on different days only to get about 10 different answers regarding the policies, basically telling me the store needs to handle it. I went to the store during a different time and spoke to the other manger and she just did not want to hear any of it either.
Basically now, I will never ever sign up again and tell others the same.
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EdwH76
January 19, 2010
Bad service
Just got a Cricket phone Saturday. It's Tuesday.
My old # has still not been rolled over to my new phone...
And it took an act of congress, and several days to get my internet broadband set up (complicated!). I am in school, online, so this was frustrating for me.
I have called customer service four times. Twice I was transferred to a foreign land call center and the english of the tech was horrid--communication was terrible and I was told transferring my # was "impossible" -- finally got someone at an Ohio call center who spoke clear English...and understood what I was asking. I'm still waiting for that # to roll over, though.
By the way, the Ohio call center will soon go out of business and all the customer calls will go to...?
So far, the signal has been ok for both the phone and internet.
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PETRA RUDE
January 12, 2010
FYI TO ALL
REASON FOR NEVER GETTING CUSTOMER SERVICE: YOU GET LOCKED OUT OF THEIR SYSTEM AFTER TWO CALLS IN ONE WEEEK...
REASON FOR NOT TELLING YOU ABOUT FEES: THATS THEIR COMMISION
REASON FOR ASKING FOR SSN: FRAUD THERE IS NO NEED FOR YOUR SSN IF THERE IS NO CREDIT CHECK OR CONTRACT WITH THEM
REASON FOR NOT HELPING CUSTOMERS AT STORE: CARELESS PEOPLE HIRE RUDE PEOPLE
CRICKET DOES NOT HAVE RESPECT FOR YOUR WALLET, THEY DO NOT EVEN HAVE RESPECT FOR EACH OTHER THE MANAGERS AND EMPLOYEES OF CRICKET ALL TALK POORLY ABOUT ON ANOTHER, NEXT TIME YOU WALK INTO A CRICKET STORE ACT AS IF YOU WANT OVER TEN PHONES FOR A BUSINESS, THEN SOMEONE WILL PAY ATTENTION TO YOU AND ACT AS IF THEY CARE
REASON FOR THIS SITE: TO INFORM OTHER ABOUT THE BAD SERVICE THAT CRICKET HAS OVERALL!!!
RUDESS RETAIL SALES REPRESENTATIVE PETRA ALVAREZ PHONE: 9566400089
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paddy52
December 26, 2009
Autopay, still cut off for no pmt, 10$ unknown fee
I purchased a Cricket Broadband card in November. When I got my paper bill for the next months service I went to MyCricket.com and set up paperless billing and autopayments. This week I realized my broadband wasn't working so I got online from my iPhone and looked at my account. It said it was suspended for nonpayment and I couldn't get into account management until I paid the full amount of $82.48 (which is for 2 months of service). As mad as I was and as fed up with Cricket as I was, I went ahead and made a credit card pmt online but the charge came out as $92.48. I still can't get into my account to see if they got me set up on autopayments or not. I would like to know what the $10 difference is all about. I don't want to keep the autopayments on the account because I bet they will double bill me for the service I've already paid for but can't get into my account to cancel.
If they have a live person you can talk to on the phone I haven't been able to find out how yet.
Scam, rip-off, fraud? Which of these categories fits Cricket best?
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Worlag
November 11, 2009
Impossible to activate modem
I purchased a computer modem from Cricket. After it arrived I spent yhree days trying to activate it. This entailed talking to reps over the phone and running around town to three different retail stores to try and activate the modem. I finally gave up and called the company to return the modem. They gave me an RMA number to return the product, which I used. I also sent it back via US postal service with a receipt required mailing. The company received and receipted for the equipment. I did not receive my refund after waiting the subscribed 30 days. I called and Cricket said they had no records of the equipment being returned. I supplied there rep with the postal tracking number which showed the day, time and person recipting for the modem. I keep getting the run around about them not being able to fine the euipment in there system. I want my refund it's been five months.
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Wesley
November 9, 2009
No refund
I purchased a computer modem from Cricket. After it arrived I spent yhree days trying to activate it. This entailed talking to reps over the phone and running around town to three different retail stores to try and activate the modem. I finally gave up and called the company to return the modem. They gave me an RMA number to return the product, which I used. I also sent it back via US postal service with a receipt required mailing. The company received and receipted for the equipment. I did not receive my refund after waiting the subscribed 30 days. I called and Cricket said they had no records of the equipment being returned. I supplied there rep with the postal tracking number which showed the day, time and person recipting for the modem. I keep getting the run around about them not being able to fine the euipment in there system. I want my refund it's been five months.
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