My Crickets cell phone service was shut off for no reason. I called the 800 and had absolutely no option to talk to anyone. Anytime I would hit "0", I would get disconnected. I then called one of our local stores (10 times) and it kept going to their voice mail saying that they were all busy to call back. I then called another store and actually spoke with someone. I gave him my problem and he said that there is no option to talk to anyone at Cricket that he would call and call me back. An hour and a half goes by, I call them back and the phone rang, rang, and rang for atleast 10 minutes. By this point, I am fuming, get in my vehicle and drive to the store I originally called and they were closed. But their message said they were open til 7:00. I got there at 5:15. When I get back home, I called the other store back and spoke to the person who was supposed to call me back two hours ago and he tells me that Cricket can't help HIM (an employee of Cricket) because he needs my address and date of birth, which should have been on his computer, when he punched in my phone number. As an end result, the lady that he spoke to said they made a mistake and turned my phone off. How nice is that? They absolutely suck!