Ok about a month ago I bought this cellphone via internet on the cricket wireless website so I buy it and everything and I pay like 18 dollars for next day delivery but I didn't get it until like 4 days later but that not the problem. Every time something is paid for it it doesn't' matter what it is, it shows the amount of paid to this company but the amount that i paid for this cellphone did not show up and about a week later my bill went all the way up to like 216 or something like that because the payment that i made for the cellphone did not register within there system or whatever, so I call up the company several times due to the fact that the personnel that work for them are not quite audible and so i had to hang up on them to retry it was always like "WHAT I CANT UNDERSTAND YOU!" It was frustrating, so i finally get a hold of someone and I ask them why is this being charged on my account, the lady was like "oh this is simply being processed but it should clear in about seven days or so and i remained quite unconvinced also to the fact that she didn't really seem to be serious about her job like they were feeding her a response to say to me. So about a week later that charge is still on there an I call them up again and i ask them what is going on but again the usual hanging up thing and the horrible service. So when I get someone serious they are all like "Oh Don't worry about it just make sure you pay what you owe for the service and this all goes away at the end of the month when you pay off what's due on your bill(at this point my bill looks ridiculous for a cellphone company with no contracts about $330 it said ), clearly she didn't understand my case so I asked her "So all I have to is pay 115 dollars for the service and the rest i dont have to pay for" and she said "well yes and as well as the other 216 other wise your bill is gunna look the way it looks." So i had to explain to her ALL OVER AGAIN and she was like "in that case you really dont have to worry about just leave it alone" and im like "are you SERIOUS!" at this point i was just frustrated so i was like whatever hoping she would be right. It almost seemed she just wanted to end the call with agreeing by me. So then I pay my bill and hope the problems would just disappear, boy was i wrong, they didn't so I call them again this time i get a capable timid talking guy and he actually gives a Fax number i Can send my receipts to i was like cool, finally a solution. So i send out my bank statement stating the payment has been made and the receipt that i printed out that day. So im like now i just have to wait about a week. Guess WHAT! NO! no changes of any sort if anything was changed it was the cents. So I call again cursing the cellphone that i was using which was the one i bought off the internet, so anyway i get another guy this time the guy says something like "i gotta go do a research on this payment i just need the card number you purchased it with and well all the info on it, and then he says ill be right back ima put you on hold for a minute ok" and he did, after a minute or two of hold the line was hung up i was like hmmm...i just gave out my info and he hung up.urghh
So I call again and i get another dude this time he is like i need your card info but he doesnt put me on hold he just decide to tell me "well it shows here that you didnt make any payment of the sort you are talking about." and i was like" i know thats why im calling to verfy the info u guys need to erase that due" he was like "well can you please fax everything that we need to help us help u" and i was like "already did" and he was like "well if you have done that already then theres is no further to investigate it has been decided that you did not make a payment" and i was like"OK BUT I GOT RECEIPTS AND MY BANK ACCOUNT INFO WHAT MORE DO YOU NEED" and he was like did you even request (like sort of type of investigation i forgot what he called it)
and i was like"I FAXED THE PAPERS ALREADY DOES IT RING A BELL, YES! " so he was like" let me check on that" moments later then he said "well IT shows here you havent requested it but well start one right now, you have 14 days fax your papers until then you will keep your service"
so i was like "so just end in the fax and thats it" and he was like yes everything that will help your case"
i was like "ok 14days"
something tells me this isnt the end
when the hell does a company does not keep track of what their customers buy its ridiculous, i shouldnt even have to go through this.
I had signed up with certain fraudulent companies before even they gave me receipts and they kept track of all of my "Purchases" or what not but man seriously and then supposedly i have the 50 dollar plan but after all those taxes somehow it gets all the way up to like 70 dollars dont tell me taxes are 20 dollars