Cricket is completly ignorant to people and their life situations. I was promised when I paid the 295 for my new phone and first month service that I would be able to keep my number and somehow it was lost in their porting world. No one knows what happen, they canceled my old service transfered the number to their company but didnt give me the number. I am in a fight with them to get my number back and I shouldnt have to do that. They should not claim to be able to port numbers when their system is less than adaquate. This is a ignorant company who has little to no respect for their customers and the service they provide to them. I have gotten nothing but disrespect and attitudes everytime I speak to people about why they can't do their job. Something needs to be done about this horrible company and they service that they are providing. It is completly unacceptable... I hate that I spent my money and wasted my time and hope that no one else fall for this company's scams

Hello, i have been customer @ cricket for many years, i always pay my bill with my debit card, i call customer service advsie that i couldn't pay with my debit card because haven't receive from bank since my bill was due today and i don't have my debit card i thought maybe i could py with my check when i tried to pay with ck would not take i call cricket cust service, ask why my check was declined no one in customer service couldn't explain why, one cust service advise that i contact my bank, xplain bank is not the one that is rejecting my check it's cricket, never written ck to cricket. could i get some type of response from cricket since we can never get to speak with anyone @ there home office, no contat # no manager. very unhappy customer

So, I bought one of the new android phones from Cricket online, because there was a 20% online discount. After buying the phone, I called to activate it and told them that I wanted the SAME number as I had before. They said that they would take care of all of it. I am on a family plan with 4 other people. After doing this, my phone was activated and everything was good. However, my old phone still had the same number and had never been turned off. In turn, my new phone had another family member's phone number and that family member's phone was turned off. After calling and complaining, we finally resolved to go to the store, since talking on the phone was getting us nowhere. When we went to the store the next day, the employees there could do nothing about it, and ended up turning off my new phone that I had just bought. So, now neither myself or my other family member has a phone with service now. After spending about an hour and a half in the cricket store, we were told to go to a different store. This highly upsets me because we have spent two days with these people and still, the situation has only gotten worse. Can you say, BAD CUSTOMER SERVICE?

I am an investigator with the law firm of Meyer & Associates and am investigating a potential case againstCricket. If you have experienced unauthorized charges and would like to assist in our investigation please call Shelly at 614-384-7030 or email [email protected].

Here's my issue. It's been about 3 years since Cricket rolled out the $25 a month unlimited local, text and pics plan - which is what I signed up for. I don't make many calls, I'm a casual text-er and I just needed a phone where people could reach me (more incoming than outgoing calls) $25/mo I could do on my minimal budget. Had the plan for quite awhile and eventually was getting a little more money in so I decided I wanted caller ID, voice mail, 3-way added for an extra $5, but I noticed one day they had a long-distance plan of 100 minutes plus the caller id, etc, etc, per month for $5. I thought it would be a good addition because, heck, why not? 100 minutes plus what I originally wanted? I could call my long-distance family and ask them to call me back no problems!

Oh but there was a problem. Even though their international long distance 100 minutes for $5 reads: "100 minutes for US, Canada, and Mexico (includes Mexican landlines only) long distance calls every month." I was unable to use my minutes, so I called.

MAN was I given the run around. I spent 3 hours with numerous different people to be given so many BOGUS diagnostics of why I was reading their description wrong. One tried to tell me my texting my sister in Massachusetts was eating up my minutes (anywhere unlimited text ring a bell? Original plan?), another insisted that it didn't say what I was reading and that it only was for Canada and Mexico landlines. In the end I gave up in defeat since really, all I wanted was the caller ID, etc.

But even now, I'm finding even more issues with my plan since they let me know my original 'unlimited for $25/mo' was no longer going to be offered (though they're still charging me $25 + $5 + tax). Pics to show that discrepancy. Basically: Says I have not only the 100 long distance minutes to Canada and Mexico - finally phrased right, though I have a screen cap of where it wasn't - it also says I'm to have unlimited long distance, which I know I'm unable to do because I had attempted a long distance call and it told me I was unable to do so. And even though my ORIGINAL plan was free unlimited text and picture texts, I have found now that I have a picture phone, I am unable to send picture texts, but that's not listed in my plans. It also says I now DO have the Caller ID, voice mail, 3-way - but I get the feeling that if I remove the 100 minute plan, that those features will no longer work.