Hi, all,
 
Having had one-and-a-half mind-numbing hours on the phone with a series of gentlemen almost certainly located in Bangalore, I feel it a civic duty to warn all of you (and please pass it on) not to have anything to do with CricKet, Inc.  Their commercials make them seem like a cheaper alternative to other broadband carriers, but please believe me, it ain't worth it. 
 
To put it as briefly as possibly, back at the beginning of my contact with them, the first thing they did was to lie to me in telling me I was in their covered area, someting they definitely knew was not true. After accruing two weeks of empirical evidence to that effect, I decided to take action.  After several hours on the phone with a series of nice men with moderate to strong South Asian accents, I finally got someone to agree that since I was out of Cricket's service area, I could, at my own expense, return all materials to them for a refund, and my account would be closed (although one would think this was automatic, I can't emphasize this fact enough, i.e., that by mutual spoken agreement, my account was closed).  I was refunded the price of the hardware only -- all postage was out of my pocket, which I could live with.  It took several weeks, but the refund showed up in my account.
 
Several weeks after *that*, 3 days ago to be exact, I got a "regular monthly charge" of $43.18 from Cricket deducted from my checking account.  I talked with 7 people at their customer service over 90 minutes.  They denied they had charged me, they denied I had an account, they denied I had ever closed an account, they said that they would not remove the charge unles I gave them the serial number on the device I'd returneed two months before, and when I exclaimed that of course I didn't have this number since I'd closed the account and returned said object, I would be unable to comply, and that *surely* they had some other way of accessing my closed account, they denied anyone with my name, address or phone number had ever had an account with them.  I congratulated them on having the worst, most incompetent customer service in the history of the universe, and slammed down the phone.
 
After taking some migraine medicine, I got on the phone with my bank, and they said that given my documentation of my exchanges wth the Evil CricKet, they would have no trouble getting the money back, and they would credit my account immediately.
 
If you've been tempted to sign up with Cricket, DON'T.  As far as they are concerned, once you're in, you're in for good, even though they will insist you don't exist (quite a logical trick, no?);  and actual crickets could do a better job of customer service.   Be afraid -- be very afraid.
Best to all -- and I can't wait to read the accounts of Pazfest!

Walt "Little" Breen
 

I added picture messaging for $3 extra which they told me was the cost to add it. Every feature you add to your phone is $3 more to your monthly bill. My cell phone bill was around $42 or so but now it went up to around $60. They did not warn me about extra charges and are stealing money from me. If they didn't lie the bill would be around $45 but since they did, it went up to an outrageously $60 something! Cricket users, beware if you want to add more features to your phone.

I HATE THIS COMPANY SO MUCH. I went to a Cricket store and handed them my new address and they will did not change it correctly. Therefore I have received no bill a month and a half later. Every week I have to call and check on this company. It took three requests to get my address changed. Then I had to call and get an address to send a payment to since I have received no bill. Then they shut my phone off because they told me my check was received one day late even though I sent it a week ago. I was told it was due July 17th by one rep and another rep told me it was due July 18th (which is correct). I finally get my phone turned back on and a friend tells me today that they cannot leave a voice mail. I called today and found out that my plan changed so I don't have voice mail. I found out that they had changed my plan without my authorization.

I've had my Samsung which I paid $200. each for 2 phones and opened another plan with another phone with Cricket so all together I pay them monthly on 3 phones about $150. not including the $5.00 a month on insurance.
we've paid the monthly Insurance for all 3 phones and finally had to file a claim on my daughters phone. Insurance covers water damage, physical damage, and electronic failure. we filed our claim and paid the $85.00 they gave us the same phone we handed them with some adjustments they claimed to make. I told them the phone they handed back to me was falling apart but she claimed it was working fine and we have 30 days for the exchange. well not even 2 weeks later the refurbished phone broke so we went back to even exchange it. The customer representative then advised we had to file another claim for $85.00. I told her I could easily buy a phone from their display for $65.00 why would I give them another $85.00 seems they're aware of this. I kept trying to explain she handed me a lemon and we can't even use the phone she gave us. She simply stuck to file another claim regardless if they're aware what they did and explained that this replaced phone isn't covered. I then told her I'd like to cancel next months and she simply told me since it's not under contract not to pay next month. I know she's lying to me because I've been through this before. I know they told me before we have to call a month in advance so they won't bill us for the following month. She just kept saying otherwise. I got home and called to ask them to cancel the phones so that I'm not charged next month and they told me they couldn't access my account and asked me to call back again tomorrow which I'll definitely do.

The Insurance that claims no responsibility: http://www.thesignal.com/ &
Cricket whom also claims no responsibility: http://www.mycricket.com/?CMP=KNC-Google08&gclid=CKnXgP7X2KICFSEJswod2EezwQ

I was told by two of the Cricket customer service representatives that I's able to get a refund in 10 days for an in advance payment after closing my account. So I did close it before the next month service started. A month later, the manager told me they don't refund credit regardless any situations, and said that I should have read the policy at their website. But if their representatives provided correct information to me, I wouldn't have closed my account by that time since I already paid. Also, I emailed them about this issue and provided the names of the representatives who gave me the wrong assisting and the time as well, but no response at all. Even though the $33 isn't some big money, I don't like the ways they handle things. I didn't know their policy, but I trusted their employees, and did what they telled me to do. So, the whole thing should be their fault. I think if they did things wrong and they had to take the responsibility, and cann't just say "Oh sorry", and then keep customers’ money. Cricket, fraud!