I set up my Cricket phone account and paid extra for pa paper bill that never came. My phone was disconnected, but I paid my bill at a service center and was issued a receipt that stated my phone service would resume in 30 minutes. However, service was not returned in 30 minutes and the automated customer service system will not resume service unless I make another payment over the phone or on line. No live customer service person is available to handle any service problems - unless I make a duplicate. Also, payments made at service centers take an additional 24 hours to post even though it says it will take 30 minutes on the receipt.

Cricket has "False Advertisements". I purchased a $70.00 phone on a $35.00 plan and every month my bill goes up. I look at their commercials and they say that you pay a "Flat Rate" of what ever plan you purchase, but that is not true and I called the customer service and I was told that you only suppose to pay 1 flat rate. If you go into the stores than the same information does not apply to the advertisements. Cricket are ripping people off all over the Nation. They need to tell people that there are Hidden charges and stop lying to the customers. Those stores need to follow the same policy as the Advertisements. "Cricket Stop Ripping Off the Customers with your lies."

I HAD CRICKET SERVICE FOR MY DAUGHTER AND I HAD THEM AUTOMATICALLY TAKE IT FROM MY ACCOUNT EVERY MONTH. IT WAS SUPPOSED TO BE TAKEN OUT ON THE 15th FOR 50.00. THEN ONE DAY THE PHONE DOES NOT WORK AND I CALL AND THEY SAID I OWE 1- 1/2 MONTHS. THIS WAS ON JUNE 17. THEY TOLD ME THEY HAd A COMPUTER CLICH AND TOOK MY PAYMENT OUT ON THE 17th INSTEAD OF THE 15th OF JUNE AND SAID I NEED TO PAY FOR JULY NOW, ALTHOUGH i new IT WAS NOT DUE UNTIL THE 15th OF JULY. WHERE THEY GOT THE 1/2 MONTH OF PAY DUE I STILL AND WILL PROBABLY NEVER KNOW. THE PEOPLE I SPOKE WITH COULD NOT GRASP THE UNDERSTANDING OF THE SITUATION NO MATTER HOW MANY TIMES WE WENT OVER IT. HOW THEY CAN SCREW UP THE SERVICE I HAD SO BADLY IS BEYOND MY UNDERSTANDING, WHEN THEY WHERE TAKING MY PAYMENTS AUTOMATICALLY FROM MY CHECKING ACCOUNT... NOW THATS BAD HUH !!! NEVER WILL I HAVE SERVICE WITH THEM AGAIN EVEN IF THEY OFFERED IT FOR FREE, THEY WOULD SCREW THAT UP TO PROBABLY... BEWARE PEOPLE

I ORDERED A CRICKET PHONE OFF FROM MY CRICKET.COM AND FUCKIN NEVER CAME THEY KEPT LYING TO ME & SAYING THAT IT WAS COMING & IT NEVER DID &THEY ALSO LYING & TELLING ME THAT THEY WHERE GONIG TO LET ME TALK TO SOME IN THE INSTALLATION DEPT. HA HA HA HA HA BUT THEY NEVER FUCKIN CALLED ME & NOW THEY TELL ME THAT IT WILL BE 30 DAYS FOR ME TO EVEN RECEIVE MY MONEY THEY ARE TOTALLY FULL OF SHITTTTT!!!THEY ARE FUCKIN SCAMS ARTIST FUCK CRICKET!!!GO 2 HELL SICK BASTARDS!!!& TO ALL OF THE REP THAT LYIED 2 ME 2 !!!

I, like so many, puchased my cricket wireless broadband device, because it was cheaper than my cell phone company and there was no contract. 149.00 total for my 1st months service and the unit. I asked the sales rep, how long I had to bring it back if I didn't like the service and he said 3 days. This was on a Friday, by the way. I also asked him, specifically, what is the average download speed, because I watch alot of movies online and video conferencing for my job. His response was 700 kps, and he even showed me at their website. http://www.mycricket.com/cricketsupport/faqs/details?id=748&fromsearch=0. I said okay not bad and I was sold. I got home friday night and the minute I went online, I was downloading at 115 kps. My first thought maybe its just a busy night or there is a problem. So I called tech support. And guess what folks. No support, no answer, just automated chaos and finally a message that I had to call during normal business hours. So Saturday I go back to the store and talk with the same sales rep that sold me this crap. And he says, we were experiencing several outages last night and that the problem was resolved. He gave me a credit for my first month and I was mildly satisfied and thought okay I will try again. That evening I logged on while sitting on my patio, and I attempted to what an online episode of my favorite oldies show, night stalker. And guess what dudes and dudettes. The same freakin thing happened. My screens froze and I was booted off my connection. I logged back in and found that will sitting on my patio my speed increased to 220 kbps. I took my laptop in the house and it dropped to 23.5 kbps. I was logged on at 1 am. And still my download speed never got higher than 220 kbps. I have a brand new 4 gig mem, 320 gig HDD with 2.1 ghz of power. I used a friends broadband device and I was cruising away at 1gig. I went back to Cricket on day 3 and was told I couldn't return the unit and that my download speed would vary based on the weather, the number of people logged in, and my favorite, they type of website I was on. So not to be out done, I pulled my laptop out, plugged it up and showed the dumb...well you know, what I was getting for my money. I told him that I will just have to write a complaint to them and to the BBB, and he looked me square in the face and said, "Good Luck with that." Well I filed my complaint with the BBB and the FTC for their false statements about the speed of their broadband. The unit is capable of 3G speed, but Cricket and most providers don't offer this level of service. Just because my truck has 120 miles per hour on the speedometer doesn't mean it can actually go that fast. Now I am stuck with this damned unit and I don't use it anymore. It's only use now is when it's in PAPER WEIGHT MODE. Piece of advise for anyone looking to go cheap. "You'll pay for what you get and not get what you paid for"