I started with Cricket Wireless during a $50 modem rebate promotion. I followed the rebate to the letter, made copies and mailed it the following day. I even took it to the US Post Office so they would cancel the stamp with that day's date.

After four months I finally heard that my rebate submission was in non-compliance because it was postmarked well over a month after the final date it could be submitted.

This was just one of many problems I have had with Cricket, including: inability to set up my online account because I have a Mac and they don't support text messaging to the modem in the Mac software; continued billing of an insurance charge I have repeatedly asked to be removed; and absolutely terrible service, even though I can get all four bars. Without warning the modem will become unresponsive, sometimes disconnect, sometimes cycle endlessly.

What troubles me about the modem is that it will frequently start a simultaneous, full-bandwidth upload/download. I have a monitor showing which applications (or the system) are requesting data, and when this happens it is nothing on my system doing it. It's almost virus-like, yet I have a Mac, so clearly the modem is doing this on its own, and what is being transferred, I have no idea.

I wish I would have went on here to read about cricket broadband service... I written on here before, hoping that things have changed, but of course they haven't. Its July 2009, and I still don't have my rebate, I discontinue service with them, since it was a month- to- month service. Half of the time, I had to call in because I was not able to connect to the internet. What's the purpose of a lap top, and you can not connect right (lol). As I stated in my last comment, I HAVE changed my service, its $59.99 a month/ 2-yr contract, which I don't have a problem for paying for good service. Every time I use Sprint broadband (internet service), I connect within seconds. I learned from my cricket mistakes, and they wont get my $ a month. It's wrong to mislead people to believe that a company promises to give you a $50.00 rebate, as long as your "services" is not disconnect.. I am praying for those who think they are getting over, what goes up, must come down...

phone doesnt charge i take back to the store recived a new phone and that phone will not charge. hasnt use the phone in three days dont now what to do but return every thing and hopefully get my money back .it live its name up cricket.

Irritatin commercials. I have to mute the television every time I hear one come on. They have taken a great old song and totally run it into the ground.

The problem that I am having is; I purchased a phone for my son that is in school in Indiana and I live in Houston, TX. I wanted Cricket to put my son’s phone and my phone number on one account so that I could pay for them both at one time. That was apparently too hard for Cricket to perform the first time. Therefore, I called customer service to fix the problem and they said that I had to call back in a month to cancel the service and then put both phones on one account. I did what Cricket customer service asked me to do. The next month, my son’s phone was turn off because; they said his bill was due on a different date from mind. I told Cricket customer service that was not correct because I called your customer service to have my son’s phone put on my account to pay on the same billing day.
Cricket customer service told me that my son’s phone billing date was different from my billing date and I need to pay a $15.00 reconnection fee for my son’s phone. I asked to speak to a supervisor about the situation. I then waited on hold for about 45 minutes. The supervisor never answered the phone and the Cricket customer service representative told me that I would still have to pay the $15.00 reconnect fee. I told the Cricket customer service representative that I refuse to pay a fee for something that was not my fault. I later called Cricket that day to talk to another Cricket service representative about the situation and then she put me on hold to talk with someone else in customer service to help me. Then the person that answered the phone hanged up the phone on me. Later, someone in customer service blocked my cell phone from calling to talk to a live person in customer service with Cricket. I’ve used Cricket cell phone service for over seven years and there customer service is the worst that that I have ever experience. I guest the best thing for me to do now is switch to T-Mobile like I should have done in the first place.