Okay, for some reason, at least once in a year there are charges like $100 or $130 or whats over on our phone bill. During November 2008, a paper came in the mail saying that we owe $130; it's $100 dollars for something and $30 service charge. We had no idea what it is, the next couple of days we received a text message saying something like, "You're being charged $30"; both of our phones stopped working. So we went and paid that $30 at the Cricket store. We asked what was the additional $100 for, all she could say was, "I don't know." Well, there was no reasonable explanation, she could've atleast called the real Cricket company and take her time to ask for us. But since she was being such a stuckup! So anyways, we paid that $30. She told us we owe $100, well, a month later the bill came and it was still $130. We went back and complained to her that we already paid the freakin' $30, why are we still being charged the same?! And again, all she said was, "i don't know." So whatever, we paid it to her, and we thought this would stop. But nope! Read what happened next.

The same day, we ask her to take off the extra $5 roaming minute off both of our phone. I don't know what she did, but she took off the credit card's automatic payment. Soon, our bill came up to over $160.

Okay, I don't know what's wrong with Cricket, but their customer service is so bad. We did not ask her to take off our automatic credit card payment but she did, and I guess she wasn't being honest. And I don't why Cricket will sometimes charge you so much...no explanation, no reasons too.

Also, when you call to complain to the company it don't even work. You can even call it right now 1-800-cricket All it suggest is just, "Go visit your local cricket wireless store"

I've had multiple problems from Cricket wireless. First off, I havent been able to use my mobile web or picture messaging (both of which i pay extra monthly for). Second i pay for a paper bill and have yet to receive this. I called one day i believe was around the 20th of the month, in order to make sure that they had correctly delivered my bill to my address so that there were no hassles/cell phone service interuption. The representative told me that i need not worry and that my bill should be in the mailbox by the 25th. Alright well come the 25th and surprise, no bill. I call cricket again and the lady tells me that my bill should be in my mailbox no more than 7 days before my bill is due (it was due april 4th) and she told me that if by march 27th my bill had not been in my mailbox, that then i should call them and they would be more than happy to help me out. Well it's now march 31 and I have called cricket everyday since the 27th and get the response "everyone of our representatives are currently busy" there is no hold time that i ever get put on for, simply told that they are way too busy to help me. When calling cricket you have to verify your account by your date of birth and zip code. It's this verification that i believe they have flagged me and that gives me this prompt because never before have i NOT gotten a customer service rep. only until i hadnt paid my bill. and they failed to deliver it did they suddenly get so busy that i cant even wait on hold for a service rep.

this company is totally SCANDALOUS and in my opinion, needs to be investigated by both the media and some regulatory agency.

I was told that they would port my number to the cellphone after I recieved it, that didn't happen at all. I used the phone I recieved from them to call their customer service. They told me that the phone now has too many minutes on. What? I used the phone to call them. I was on the phone with them for over 3 hours total in 10 days and the # still was not ported. I told them to forget it and cancel the service. Would you belive they did it while I was still talking to them? I could not even finish the call with them. I called back on a land line to finish, and they told me I can't return the phone and they would not return my money. Appareantly you are not allowed to have more than 30 min. total on the phone no matter who you call. Not explained to me when I ordered the phone. Their customer service is horable. The phone and internet work just fine if you want to deal with the customer service.
Unfortunatly I went nowhere with them but I did file with the BBB. Time will tell.

Cricket sucks! I set up a $40-a-month package and they've been charging me $50 per month. I thought I had had some roaming charges. Turns out they had actually set me up on a $50 a month package. Despite my complaints and their assurance that the problem was fixed, it wasn't. Finally, last month, I was a day late in payment, incurring an additional $15 late fee. I paid it. Now, mysteriously, my bill for next month is ALREADY $72. Obviously, I'm not paying them another dime and am getting new cellular service. Avoid Cricket at all costs. Not only are they liars and thieves, their customer service is the worst since Microsoft. Avoid Cricket at all costs!

Don't use a company that can't stand behind their product by refunding customers that want to try them out!
Their coverage map showed our home in the middle of an excellent reception zone. That's what I used as my criterion for trying them. In reality we have zero bars. I had a hard time finding anyone who could talk about refunding any money. The store referred to Cricket themselves while Cricket referred me back to the store. Eventually I found someone on the phone who took the complaint but I didn't hear anything from them. When I called back, they told me it was denied.
BTW, I already received a new bill although I deactivated my service a mere 20' after activating it! I wish they were that fast with service.