I purchased a Cricket paygo prepay phone on November 28th, 2009. I called the customer service number to activate and gave them my credit card information to process a $75.00 payment for two months of prepaid service. The money was taken from my account the next day, but the phone didn't work, I kept getting an insufficient funds voice message. When I called customer service, they said they had no record of my payment. I gave them the confirmation # that was given to me when the payment was made and told them the money had been taken from my account. They said they needed to do a payment research request and that I would have to provide proof the money had been taken out of the account. They gave me a fax number to send in the documentation. The fax number would never pick up so I called again. They said I would have to drive to a Cricket full service store and have them fax the documents. To make a long story short, after multiple calls and speaking to 4 different supervisors on different occasions, having the store fax the proof the money was taken from my account, it is now January 2nd, 2010 and they still can' find my money and the phone still doesn't work. How a company can function when they take people's money and then lose it and won't do anything to compensate, or make good on the problem is beyond me. Don't use Cricket paygo it is a scam. I don't know if I will ever get my $75.00 back.