I switched to cricket about four months ago. I started out on the basic plan and was told it would have call waiting and voice mail. The man behind the counter had prison tats and the worst attitude I've ever seen. He got very huffy when I asked why he needed my social security #. Afterall, they claim no credit checks, it's all prepaid, and we are supposed to be protective of that info. I gave it...I left. I soon realized I had no voice mail or call waiting. Since there is not a local listing for customer service, I waited until I went in the next month to pay to let them know. They told me I was on the wrong plan and had me go up $10 a month and add web. I did. I left and it never showed up. I kept going in just to be told I had it and everything was fixed. It still didn't show up. After paying for this service for three months to no avail, I threw quite a tantrum. They gave me the number to the store in Oklahoma City and urged me to 'just drive up there because they never answer'. It's 30 FLIPPIN" minutes away! So I kept calling...and calling. Finally went back into the store today. The woman pressed a few buttons on my phone and viola! It works. I payed my bill and inquired about getting a refund of roughly $30 for the months I've paid for this service but they couldn't get it to work. They gave me a customer service number - *611 - It would've been helpful all this time I was calling the OKC store. Or...maybe not. They're solution, (after 4 representatives, two supervisors, and an hour of my time)? They offered me $5 credit!? The worst BY FAR customer service I have ever encountered. How these idiots stay afloat is beyond me. I hope their business swiftly crumbles and they all have to go back to taco bell and beg for their jobs back. What really sucks is that the phone doesn't hold a call half the time. It would be great for someone that never needs their cell phone. God forbid I'm ever stranded and have to rely on it. After today, I'm headed back to Net10. It may be prepaid and minute tracked, but it was worth every flippin' dime a minute. Atleast I knew it would work.