Cricket Phones
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Category: Electronics
Contact Information
10307 Pacific Center Court, San Diego, California, United States
Phone number: 858-882-6000
www.mycricket.com
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Cricket Phones Reviews
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Leisa Rice
December 8, 2010
did not receive my phone
I order two phone from Cricket on the 3rd of December, on the 4th of December I received from Fed Ex one box with one phone in it, I called cricket was told they would have to send up to the manager and someone would get back to me, Monday no call from them, called cricket again talk to someone else, no results, called yesterday talk to three people, last conversation was they would have to get with the warehouse and see what was shipped out, then get with Fed-EX and see what they delivered, this will take 7 to 10 business day, these are Christmas presents I tell them, can't you just refund my money and I can go to a cricket store and buy one, no they can't, so the charge my credit card $349.00 for two phones and I only have one. I will never buy on line from them again. Can not believe the run around thatI have received from Cricket. Wish Pocket had never merge with Cricket. I am a Pocket customer and have been for many years.
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janine67219
February 22, 2010
Customer Service
I have had cricket phone service for about 3 years and until I wanted to change my plan had no problems and great customer service. On Feb 3, 2010 I called to add two lines to my existing service for a family plan that advertised for $99. I was told first month free on the two new lines. I was told to go into a cricket store and make sure they were added to my existing line as a Family Plan. I go into the store today 2/22/20 well before the free time ended and find out I wasn't signed up for a family plan at all and had to pay $178. Instead of being signed up for family plan they opened a second account! I had to pay $15 to downgrade my existing plan, plus a month of service and $112 for the family plan. I was literally charged twice for the same line!!! The girl in the store claimed she was the manager, which I seriously doubt. I called cricket got hung up on by one agent and bamboozled by a second. I asked to speak to a supervisor he put me on hold came back gave a different name and that he was the supervisor. First thing out of his mouth was I had overpaid and should have a credit. Before the conversation was over I owed them. I had no problem letting him know that unhappy customers tell everyone and happy customers refer. Before I go to bed tonight I intend to post on every available site that cricket is a bait and switcher!
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Scooter Keon
November 25, 2009
Dishonest customer service
I ordered a cricket phone for a friend and it is the most worthless piece of garbage since Bush was in office. The customer service is dishonest and unavailable unless you call the line to return their crappy phone. If you try to get customer service the regular way the automated system just keeps sending you back to the main menu. When I got through they only lied and say they have no record of anything other than the amount of your bill. I spoke with several agents and supervisors to get a problem cleared up. They promised to investigate the call within 24-48 hours and seven days later have no record of my problem being looked into. But they still expect to be paid for their phone service.
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beachymom
January 28, 2009
Bad Customer Service
First I have NEVER, not once been able to speak to anyone over the phone. And you must give out ALL your personal information, SS#-DL#-Bank info-Credit/ Debit info, not just to begin the service but even just to pay a bill. I have been checking and the company has a very high incidence of credit/debit card fraud. It is just NOT worth it.
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September 18, 2008
The worst cell phone company ever
Crickets customer service is the worst I have ever dealt with. Now I know that the saying, you get what you payed for is true. Every month I would have to call and change something on my service, they always seemed to tack on extra services and charges even though I never asked for them. They always allowed me to do so, but how can I really "accidently" activate the internet? I explained to them every month that if I do not call and personally ask and approve the internet services then I do not want them. I would still have to call every month.
My boyfriend and I just got sick of paying for a service that was horrible. I never got service anywhere and having to call every month just got old. We went with another service and I called to make sure our account is indeed cancelled so we sotp getting bills. They told me I had no access to the account and cannot cancel. I asked them if I had no access to the account then how was I able to change the account EVERY month? They said I should have never been allowed to and that my boyfriend needs to call.
So then I asked them how not one, not two, but multiple people kept letting me have "unauthorized" access every month. I never talked to the same person so it was always someone different and it was not just a one time mistake, everybody I talked to at Cricket let me change the account or service. I told Jeremy he needs to call now and chew somebody out. I mean every month someone without authorization was able to access his account. They assured me I was on the account before we chose to cance;. I find it funny how I am only unauthorized when I try to cancel their servcice.
They are an absolutely horrible company without any regard for customer service. All they care about is getting money and seeing who they can screw over this time. I am in customer service myself and will make sure that everyone I talk to knows how bad and awful this company is and not to go through them ever!! They will never have my service or anyone I know's service again.
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May 28, 2008
Terrible service and employees
I had problems from the beginning. It took a month! I had to pay for that month that I had NO service. It is virtually impossible to reach a real, live person! I could not get it working because my number was not in the system. I could not get my number in the system because I could not get it to work. I ran in circles until I finally went to a local dealer. I finally canceled my Cricket service. I was told I was paid up until such-and-such a date, but it would be turned off then. It was turned off a day before I was told, but I was so frustrated by that time, I let it go. Two months later, I received a bill, which included late fees! Last night, three months after I canceled my service, I received a call from a man in India, telling me that I could reactivate my Cricket phone and they would waive my remaining balance and the late fee. I explained that I did not owe anything. He then said I could reactivate it and they would waive the $15 activation fee. I began to explain that I already had service with another carrier and HE HUNG UP ON ME! I was very angry and tried to call back. Of course, I had to have a Cricket phone number in order to contact a human, so I got nowhere.
Today, I am sending a letter to the corporate headquarters. I may get nowhere with them, but I am sending a copy to our Better Business Bureau. I will not be treated like that!
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