Cricket wireless I have been with them over 9years and it seems like every time they rip me off they say I owe more then I do or you get some forner that cant explane the bill or you get some one state side that cant explane what the charges are or if you have a bridge pay and you need one more day because you have not received your pay check yet worst thing is if you need that one day they will not do it .
Ive tried to explain that i need that one day because I have major medical problem and i need the 911 i have seizures and if my wife needs to call for EMS we cant because when they shut the phone down no 911 the customer service rep told me to bad and i asked for their name they told me none of my business I asked if i could talk to a supervisor they told me No
so i hung up and called back and got some one Elsa and they put me on hold for hour
finally got a supervisor who told me I cant help you !!!
so the next day I e-mailed them and 5 days latter because i threaten to go the the az attorney gen. and the Fcc at that time they still would not help me and hung up on me. so now i complained to the bbb and the attorney gen and the fcc I agree with what some one said on this site class action suit

These clowns are a privately owned subsidiary of Leap Wireless International, Inc. started in 1999 and headquartered in/at 10307 Pacific Center Court, San Diego, Ca., 92121, with a purported Corporate phone number of (858) 882-6000 and a corporate fax of (858) 882-6010, it might be worth the trouble to bombard this purported “responsible”, growing enterprise with old fashioned phone calls, snail mail and manual faxes to perhaps get its presidents' attention.

A google search results in the listing of a Susan G. Swenson (60) and a Stewart Douglas Hutcheson (53) as CEOs. A Linda K. Wokoun (53) is listed as Senior VP of both Marketing and customer care. The only person who seems to be competent is listed as/in marketing. Won’t list him, they do run a very aggressive ad campaign and one must factor out honesty in advertising at the corporate level.

A Rueters posting on 04/29/2009 lists a Linda Vaz as the “Director of customer service”(that obviously doesn’t deserve Caps)—that was 4 months ago. If she wasn’t a crackwhore and a meth-head at hire—read-a semi decent person—she probably lit her hair on fire and went screaming out of the building within a week of this posting and her probable hire date.

Some of the legion of comments about this company's abysmal record for customer service include--"only drug dealers use and find benefit with your service".
I would add drug users and addicts, people with no credit, can't pay a bill on time to save their bong, kids, and crack whores.
they seem to make their daily operating capital on the reactivation fees for shutting off your service, on a computer generated schedule whether you have paid it or not.

It's a market segment no legitimate business wants to be associated with; but like subprime mortgages and buy here pay here car lots, it's pretty big. Someone with an iota more real concern for doing what they say and claim to offer will take that 'fastest growing wireless in the country" away from them in under six months

Well, thought I'd post this for all the unsatisfied Cricket customers out there. I have three accounts with Cricket, two cell phones for me and my husband and a broadband internet account.

For the last two months, I got my bill in the mail for one cell phone and the broadband account. However, my second cell phone bill not not come in the mail for two months in a row. The first month, I thought it might have been my mistake (as I get the three bills and don't save my paper copy after I pay) and paid the reactivation fee. When it happened the second month (2 months in a row) I told customer service it has to be their error because it's the second month in a row and I paid attention.

I told them I wanted the late fees removed from my account for the 2 months or I was not paying. Store rep wouldn't do it. On the phone the first rep told me hw wouldn't do it. So I told him the least he could do would be to refund the $1.25 per bill that I pay extra for my apper bill. He eagerly agreed to get me off the phone.

I told him to transfer me to a supervisor immediately. When he came on I said, there is no way Cricket would let someone remove part of a bill if there was no cause. By telling me he would remove my paper bill fee that is acknowledgement that the bills probably never made it to my address. He said that he would not remove the late fees because I must have been told at any point during my relationship with Cricket when my bill was due (I had called several times regarding a crappy phone the wouldn't be replaced though under warrenty or returned within the first week). I told him, actually no, in fact, your employee who was just speaking to me didn't state when my bill was due and as I request all phone calls to be recorded you can check. He called me a liar. Then he said if I called the first month this happened they would have credited me as a one-time courtesy. I asked to speak to his supervisor. None was available.

I read the Terms & Conditions of the agreement, which says that you have 60 days to dispute any charge, which means he could have refunded me the second month. I wrote to Cricket stating I wanted my paper bills fee removed for 2 months, my late fees removed for 2 months, and two months of free service (which should come out to about only 3 months of free service) or I would chargeback on all my accounts, which would be over $500 for the past 120 days (maximum allowed by your credit card).

Some guy named Tom wrote me a letter giving me a complaint number. I called customer service. Apparently this rep was only allowed to remove $5 from my bill. I told her this was unsatisfactory. I got my bill in the mail (finally!) and it said I owed like $80 to keep my $35 plan on for one more month. I called about it and this time the rep said oh, that is a mistake, they reduced to about $42 (my normal bill after taxes and such), which means I did finally get the 2 months of late fees removed.

SO good news for anyone else out there in the same predicament. Just do what I did above.

However, true to my letter, I am still charging back on all accounts because they did not give me my 2 months free service for the hassel or remove the paper bill fee for two months. And had I not called, they would have probably let me pay that $80. Besides, it'll probably still show up on next months bill. Plus, he phone I use sucks and though brand new, it doesn't charge. They wouldn't return it because I used it for 31 minutes (it's a 30 min max). So far, they replaced my charger and my battery and it still doesn't stay on for more than a few hours when it's not in the charger. Plus, while it's in the charger it gets really hot. They're unconcerned. I have yet to get my rebates for my broadband or a second cell phone (cuz 1st one doesn't work). And the broadband disconnects for no reason. Tech support - they're typically nice, but are totally unhelpful. 'Is it plugged in?' 'Do you use your phone to make phone calls?'

Anyway, should I pay another $150 this month when they can't do a simple task such as give me free service for a little while when they obviously messed up? Honestly, I would probably stay with them if they did that. Or should I get my $150 for the last 4 months back? I'll take the $600, thank you.

Oh, and I hope the guy who called me a liar gets fired.

what ever you do please be leary of cricket wireless really bad buisness practices. no contract dont believe it. they are very decietful. the only way you can get a hold of custamer service you have to act like you dont have a social security number or driver licence if they think you are an illeagal alien wanting new phone service you get a rapid response.. if not you get a robot responce.and god forbid you if your phone payment is one day late they will charge for the whole month.only if you want to cancel. i think everybody should get together and file a class action lawsuit againts cricket wireless.also you might think about telling your local news and national news like good morning america or the nightly news.good luck

on thursday the 11 th of june my partner brought an internet card to cricket wireless on 2401 keisel ave to have it activated the store said that they had activated it, when we got home the internet was not working so i took the broadband card to another location to see if it had been activated, the clerk stated that it had been activated to a phone on an old account of someone else not related to this at all, so on sat june 13th i brought it back to the original stort that said they had activated it the clerk imediatly beame upset with my partner and i and stated that we would not get out money back, i insisted that i get a refund, the clerk denied it, i told her that i was going to file a complaint against her thats when she got upset even more and started calling us names, we exited the store at that time .