As submitted to Cricket,
Please note right up front…I am not happy in this correspondence. I certainly don’t want to hold any one person responsible for my anger but it’s there.
I started my services with you in January, against a great many peoples’ advice. I figured I have pretty good luck with my accounts and shouldn’t face difficulties with you. However, I’m very disturbed that without notice to me or others; you have chosen to increase an already ridiculous fee by over 100%. The paper billing fee is pathetic.
It may not seem like much, but it is. Mainly because billing is something that everyone l has to do to get paid for services. The fact that you have now made it more expensive for the poor is just disgusting.
It could be the only means of communication because they lost their home, the land line, the job (need the phone to look for the “new” job)…no computer? Too bad! You are charging for EVERYTHING you do to get your money. Billing, payments in person, payments over the phone, payments at your own satellite boxes, etc…. But, you say… if we MAIL it in it’ll only cost us the postage…but Cricket” doesn’t want to MAIL us the bill. If we want physical proof of what we owe or that we paid, we have to pay somebody to use their computer and their printer, or allow you to rob us with your snarkey charges for the statement you used to do for free, so we can keep getting the cheapest wireless service out there. You should be ashamed. It’s petty…cheap…and false advertising. If people really know what you charge for your “service” (that used to be a nice word) they’d realize the company isn’t really customer oriented at all. Just greedy and picking your pocket in a sneaky way.
You’re wondering why I would go to so much trouble to complain about $.70 cents. In the grand scheme of things it’s a fortune to me.
Thanks for “caring”?

Been getting calls to react. srvc. AM EXISTING CUSTOMER!!! Been calling them for a month. Getting automated calls 10-12 times a day. Supervisors are rude and nasty. can't tell me why they can't stop calls. Rude idiot tonight told me to call MY landline carrier and have calls blocked. Have talked to 7 supervisors now. ALL assured me calls would stop. They haven't. Said they removed my number from account info yet still get 10-12 calls A DAY. Tired of this. Filing complaints wherever I can. HAD ENOUGH!

This should be illegal!! Where are the FBI agents?? This service can get on TV and advertise to everyone DURINT THE BIGGEST RECESSION that our country has ever seen. I think this company is the worst, especially because they used a free month and low cost to everyone when they know people were desperate to cut cost during this time.. Cricket has OVER charged me, every month I'm getting billed earlier and earlier on each statement, It took 3 weeks to receive my phone, they activated it before I even got it in my possession and I HAVE NEVER SEEN A FREE MONTH YET!!. When you call customer service they are NO help!! Some woman who gave me an alias name and said she cold not give out there corporate info. Know you know if you cant know where corporate is, somethings wrong!! Please be aware.. I think some law enforcement should really be involved here.

Shady business practices!
I was initially told the bill for the monthly service plan was going to be $45 a month :). Ok the first bill was $52, I wrote it off to normal fees:(. Now 6 months into service and the bill is up to $57 and I decide to look into the account detail (yeah I know I know). I don’t know how but I was signed up for Ringback Tones, now they say I signed up for them 5 months ago and I have been paying for them ever since, well. I ask myself; Could I have set up ring tones????? Lol NO! IDGAF about ring tones. But since I was lazy about not looking at my bill its my fault, NO! I didn’t set it up! Well who did? IDK! But you might think since ring tones weren’t used since it was set up they might decide to credit me? NO! in fact now they want to charge me & everyone else $1.55 to have the courtesy of sending me a paper bill and finding these wierd charges, hmm. Isn’t that part of the service? One would think! PG&E doesn’t charge for sending me a bill, neither does the city for my water, etc.. etc… It is part of the service! In any case I canceled the ring back tones as will I soon cancel the service.
OH yeah they also tried to stiff me on the rebate for the phone saying that I didn’t meet the time deadline, lol, I am glad I bought stamps when I mailed the form and followed the directions to a tee, & took photo copies. It sure helped when I had to fight for my refund.

THEY DON'T TELL YOU THAT WHEN YOU CHANGE A PLAN, YOU GET CHARGE 15 DOLLARS FOR EVERYTIME YOU DO IT. I CHANGE THE PLAN ON 2 OF MY PLANS AND GOT CHARGE 30 DOLLARS WITHOUT ANYONE EVER TELLING ME THIS!!! BE AWARE, THIS IS FRAUD.