I bought a new Samcuns u340 because I wanted a camera phone. after less than 2 days, I was unable to receive pic. messages. I called Cricket and they had me do the usual reset by taking the battery out and restarting phone. *228 blah blah blah. It didn't work so I went to the Cricket store I had bought the phone from and was told it was a network issue, that it would be fixed within the week. Well it has now been 2 weeks and after calling the 800# SEVERAL times a day, and getting re-routed over and over again to the automated system (ALL REPS. ARE BUSY HELPING OTHER CUSTOMERS, BUT OUR AUTOMATED SYSTEM WILL BE GLAD TO HELP YOU) . tHIS IS AFTER TRYING SEVERAL DIFFERENT TACTIS TO JUST GET A LIVE PERSON ONLINE! So here I go, BACK to the Cricket store across town. I was told that it was a software issue and it would be fixed. BUT, they had no idea when. I actually asked if it would be tomorrow or in 6 months, the guy shrugged his shoulders and said he didn't know. I offered to pay the difference in an phone upgrade and was told I had to pay for a new phone outright. No refund would be given because the phone would be fixed EVENTUALLY!!!My opinion is that Cricket really loves to get new custoimers but doesn't care about keeping them. Their customer service is non exisitent. PLEASE DO NOT BUY SERVICE OR PHONES FROM THIS COMPANY!!!!!!!! I SHOULD ALSO MENTION THAT I HAVE MADE COMPLAINTS WITH THE CUSTOMER SERVICE DEPT. AND ONLINE. BOTH TO NO AVAIL.

It seems almost impossible in my area to find a Cricket store that is actually open during the actual posted times. My bill was due I was out, needed to pay my bill and see about a replacement phone and five different locations were closed during posted operating hours! I have never had a phone that didn't last for less than a year, well, that was until now. My wifes phone is held together with tape and mine will no-longer hold a charge and as of today, won't even turn on. Now I am told I have to fork over $100 bucks in order to replace both phones. If I had been told that at the purchase point I wouldn't have purchased the "Replacement Plan". Once this payment goes through I will be going through a contract company.

Damian Pamplin
owner, The Alpha Club

I had my phone service disconnected when I ported my number to another service provider and then talked to customer service at Cricket to make sure that I would not be debited anymore on my automatic payment plan. They assured me I would not. I find out they are still debiting me. I call customer service and I report the problem they tell me that it is a pro-rated charge for the previous month. B.S.!!! We pay up front for our service or we don't get service the next month. I get the run around from everyone at Cricket. Quite simply, they suck! I will fight this to the end!

I ordered a cricket wireless cell phonefrom www.1800mobiles.com on a Saturday, the confirmation page said it would be a three day delivery. A week later I still had no phone so I emailed the customer service department of the parent company to Cricket (because the actual cricket company will not speak to you unless you have a cricket phone number). The parent company did not answer my questions directly but instead gave me a tracking number to track my package via Fed-Ex. I tracked it and according to the tracking system the phone was picked up the day I emailed them (which was a week after the actual order date) which lead me to believe that had I not emailed them and asked where my phone was, it would take a great while longer to get my phone then advertised. I will still give their service a try but so far I am unhappy with the way they have done business and I am not even a full customer yet.