I had a month to month broadband account with Cricket Wireless while on an asignment in Houston, TX. I went into a Cricket store and canceled the account on April 21, 2010. When I checked my bank account on yesterday, I could see that they have charged my account every month since I canceled the account in April. This looks like the same type of scam that eventually got AOL in trouble with the public. Cricket is continuing to charge their customers after they have canceled their month to month service on their accounts. If anyone has a class action lawsuit against them, I would like to join.

I purchased 2 phones from cricket on 4/11/2011. They arrived 4/12/2011. They were never activated. I called every day in an effort to get my service initiated. I was told that the whole network was having issues which should be resolved in 24-48 hrs. When nothing was able to be done in 48 hours, I was told to go to headquarters in OKC, about 40 minutes from my house. I tried to call first to see if they could help me, but their automated system, like 1-800-cricket's customer service, requires that you put in your cricket cell phone number before they can help you. I was never given a phone number. At headquarters, they were friendly, but could not activate the phones unless I paid another $65, and could not send back my phones, Long story short I heard my account was locked, so no changes could be made for another 24 hrs last night. So I have my phones repackaged in the box net to me, and am hoping to get back the money for the phones. I am skeptical that I can get back the $65 for service since they have the audacity to have a "no refund policy". I filed a complaint with the BBB last night, and am seeking websites such as this to try to protect others from Cricket Wireless.

On 3/16/11 I purchased a Cricket phone & paid $43.54 to have it activated for 1 month. On that same day I requested my number be ported from another provider. It took until 3/29/11 & hundreds of phone calls to get my number ported. When it was ported, it was ported to a complete stranger & her phone was disconnected. She started getting my calls & I had no service. I called Cricket to find out why I had no service. They said nothing to me about this other woman. I found out about her when she called me. She visited the Cricket store & they told her my phone is on her account! I called Cricket to have it removed but they refuse to do it! They tell me that since my phone is assigned to her account that there's nothing I can do about it. Oh & she has to pay the bill! Of course, she's not going to pay my bill, so I'm sure she's going to have MY phone disconnected. The phone that I paid for. I've been told I have to drive 25 miles to the nearest Cricket store to resolve this. It's not my mistake! Tomorrow, I will visit the store, demand my money back & switch BOTH of my phones to another provider. Ryan Maerio, employee ID 635153 told me I could take my business somewhere else. How's that for great customer service? Stay as far away from this company as you can. NOBODY speaks English & nobody understands English.

I tried the Cricket Broadband service. It never worked. After a day of trying on the phone with their IT, I gave up and cancelled the service. They have no ticket number but the indian rep assured me that it was going to be cancelled. Still, they charged me for the month of service when I did not even used the service! I tried to complaint but they have no one you can talk to. The smart Cricket rep cancelled the number but did not give me back the money and when your number is cancelled, you cannot choose to talk to a rep ever in the recording so bottom line, I could not talk to anyone!!! Thiefts and ridiculous phone recordings and ridiculous customer service! No wonder they are going to be bought out!!! They are useless in this industry and need to disappear!!!

I recently helped a friend who is searching for a job by paying his Cricket bill by phone with my debit card. This occurred on Jan. 20, 2011. They told me that they were having a system upgrade and my payment would not go through and asked me to call back in 1/2 hour to an hour. It took me 3 hours to get back to where they could accept a ONE TIME payment and gave me a confirmation code. They debited my account twice and as of today, February 23, 2011, I have yet to get my other money back. They have denied this since Jan. 26, 2011 when I called them to inquire as to why they took the payment twice. They are still denying it as of yesterday. Today I can't get through to them.
I have faxed them twice on Jan. 26th, with copies of my bank statement showing them the proof and as of yesterday, they told me that the Escalation department had already reviewed the information and they didn't take it twice. I faxed the statement to their refund department at 720-374-9125 (fax only number) twice on Jan. 26th. They still continue to deny it. The only way to speak to someone in the Escalation Department is to contact them via the Legal Department @ 858-882-9301 and ask them to send you to the Escalation Dept. The people in their so called customer service say they don't have a number for the refund department, only email. I am not prejudice, but so you know, this company is mostly backed by a group of people that are Korean and most of the employees in their offices at the 800 number are Korean and it is difficult to get the information you need.
On a side note, I know of a gentleman that was a manager at a local Cricket franchise who sued them for FLSA violations, they fired him after he brought it to their attention that he was not being paid correctly. In his case, not only were they not paying him properly under the FLSA, they also had him working off the clock and were making him pay for any shortages of monies, even if he wasn't in the store when it happened. The local franchise owner did settle, but it is the point that you have to watch everything they do. One of their silent partner's has a bunch of companies that are fake companies. BEWARE OF DEALING with Cricket, they will take advantage of anyone they can and they believe they can get by with it.

I am thinking of filing a class action suit against them for their practice of double billing and refusing to refund monies that they took and they deny they took the money, even when you provide proof of that from you own bank.

They will not give you a number to reach the refund department, the escalation department or any other department. I had to dig to get the number for their legal department. As a former Law Office Manager, I will research until I get what I need, but their site will not give you the numbers. BEWARE!