PLEASE DO NOT OPEN AN ACCOUNT WITH CRICKET WIRELESS!!!

We decided to save a little money and switch from ATT to Cricket Wireless. First off they totally messed up the porting process and I din't have a phone to use for 2 weeks. After 3 trips to a corporate store and 12 phone calls to Cricket Wireless we got it figured out. Meanwhile, I use my phone for business and lost $275.00 in work. Then they added yet another line in the process and charged me for it. They line didn't exist. We were charged two months for a line that didn't exist and made a ton of phone calls to get that line disconnected. We were promised each time it would get removed and we would get the credit...NEVER happened. Now, they are saying we added another line, actually they added the third line and the number wasn't even connected!!! Needless to say we cancelled them and they owe us $100.00 credit. It has been 3 months and we still dont have the credit!! Everytime I call I get a promise that our credit card will be refunded in 7 to 14 business days... SAVE YOUR TIME AND MONEY, STAY WITH YOUR CURRENT PROVIDER!!!

Cricket Wireless uses deceptive billing tactics. They bill in advance for services. That is not unusual. But they also bill for two months in advance. Under their Terms and Agreements they will not refund any amount for any service that is pre-paid. So Cricket will send you a notice to pay for two months service in advance and keep the entire amount whether you use one day or the entire two months of service. Typically, when you prepay for anything, you have the right to receive a refund for any portion unused. You will receive a pro-rated amount. What Cricket has decided to do, is keep the amount as a credit should you ever return to their service. This seems illegal to me and essentially doops you into giving up your money to them. I plan to seek assistance from our State Attorney Generals office and hopefully can find grounds for a Class Action Civil Suit. Businesses do not have the right to collect money for services not rendered nor can they disguise their effort to withhold you funds as a credit for future service. Lets face it, after the nightmare customer service experience that you get with Cricket - why would you ever go back?!

I had Cricket wireless internet service. It was a disaster from the beginning. First, I told the lady on the phone when I ordered the service that I had two computers they only sent one modem. I went to my local retail store to purchase the additional modem. I had a very weak signal the first time I tried to use the service. After taking my laptop around my entire house and yard it turned out I only had a usable signal in the farthest corner of my backyard. I went back to the retail store and explained the situation to them all they said was I should try a different computer. I called CS multiple times and every time the said I should try moving my computer to different rooms, I explained I had already that and it still didn't work. Eventually an employee admitted that they just do not have a strong enough signal in my area and no matter what I would never have a usable signal.He also said he would document all that in my acct. and that even though the 3 day return period had been exceeded by 2 days I would be entitled to a full refund since I had been working with CS from day 1. There was nothing they or I could do to make the service work. However, when I went to the store they refused. So at the store I called CS who now changed their story and said I could not have a refund. After multiple calls to CS and Cs going back and forth about the refund they once again assured me I would get a full refund. I go back to my local store where the manager points out on her computer the notes that say I am indeed entitled to a full refund. But she cannot give me a refund at her store because it is not a full service store. (yeah right). I must go 40 miles away to a full service store where she guaranteed me I would have no problems. I get to the ( Full service) store only to be told that there is no store that can refund my money, that refunds must be done by phone. And the notes that said I was to receive a full refund had mysteriously disappeared from my account. ( I knew I should have had them print the screen at my local store). And then her only other suggestion was to contact the BBB then she just left. I contacted the BBB and gave them my statement, then the Cricket store manager at my local store gave her statement in which she not only lied about her statements to me and subsequent visits to the store, but then proceeded to make things up that never happened. Cricket Inc., also proceeded to take well beyond 60 days to give their response to the BBB. They denied my request for a refund and their reason was more than 60 days had passed since the purchase. Well, I guess they don't check their records very well as I had already filed a complaint with my credit card company and they had credited my acct. for the entire amount.

Cricket sends e-mail telling you to upgrade your phone for a better price. When you order one you will see a bill higher than the advertised price. When you talk to them they will tell you sorry stories. Like price changes all the time, those are for new customers and other craps. Not to mention their weird sounding customer reps.

I've called Cricket Wireless concerning my account that I've had for 2 years and for the last 3 months since 10/15 - 12/15/2010...It all started when i transferred my account to another cell phone.After the transfer was completed, Cricket deactivated my ring back tones and I called customer service to find out why and they said it was their mistake and told me I had to activate it again.When I activated the tones they would waive the amount and I wouldn't be charged which never happened and I still got charged for it! Then i had my cell number changed and a Cricket supervisor told me that I wouldn't be charged and it also would be waived from my account.Once again Cricket did it again and charged me for the change of my cell number but not only that I've told them what my balance would be on 12/15/10 and told me it would be an even $80.00...When I arrived at Cricket to pay my bill it was a total of $103.26, but all i had was $80.00 even.They told me if i pay only the $80.00 my account would be disconnected till i would pay the rest of the $23.26 by 12/26/10 or my account would be disconnected...For the last 2 years I've had Cricket, I've never missed a payment or was short of money to pay!!!This is getting to be a major pain in my you know what that every month it's always something new with Cricket and I will advice everybody in this entire U.S not to buy a Cricket wireless account because they really don't care about the customer or even try to help!! Even when I called (800)Cricket the supervisor told me to call them before paying my account but I shouldn't have to keep calling for the same issues every month or every day that Cricket "F" up my account!!!