I purchased $300 cell phone at one of their authorized dealer locations.It was droid incredible flashed to Cricket. One time I went to corporate Cricket store because I had billing issues and employee asked me where did I get my phone. I answered, at one of your authorized dealer locations. He told me nothing, but reprogrammed my phone, so that I would not get internet service. My phone shortly would not work. I went to the place that sold me that phone and they upgraded me to $55 droid plan. My phone would not work after two days after that, just froze by start and nothing I could do to fix it.
I decided to switch to T-Mobile because Cricket employee reprogrammed my phone without telling me.Why do they authorized someone sell phones if they are against it? I lost $300.

I got a call from a Cricket Rep offering me a free month and activation on any crickets phones I owned. I was on my way to work so he told me to call 1-800-cricket & give them this offer number, I could get this offer on multiple lines with no problems.
I had been busy & forgot until I got a postcard from cricket in the mail, detailing the same thing. It told me I could call cricket or go in. When I tried to use this offer by calling in, they said I needed to go to a local store. When I went to a local store, they said I needed to go into a Corporate location. I visited three stores before one said they could give me ONE free month on both lines & only if I bought a phone in store. I planned on buying one line anyway, but online the website is cheaper. When I mentioned this they said, online I would have to wait for the phone to arrive so they charge 20.00 more. Wanting to hurry up I bought a new phone, and was then told I had used my offer previously. (I had not) So, they only gave me a free month on one line. They said if I could prove I did not get a free month on my last phone, I could then get a free month. (or call and confirm with 1-800-cricket) I called when I got home and they confirmed I did not get a free month or offer before. They transfered me so customer retention could give me the offer on all lines as promised. After 20 more min. customer retention told me, it was now in the stores hands. And, that the supervisor would agree. This company is a joke. I am taking back this phone tomorrow morning. While holding for the "supervisor" the rep hung up.

I recently had signal loss with my broadband modem. I decided to take the component in to the corporate store to have them figure out the problem. At the time i was not aware that the modems required a firmware update, meanwhile the so called Cricket agents told me the modem was no longer any good and i would have to replace it. Stupid me buys the replacement. A month later a had an issue with my cellphone and i went in to the corporate store and another agent explained to me that they had their system changed 3 mos. ago and all cellphones and broadband devices needed to have a firmware update administered to them or they will experience problems . Right then my memory flashes back to the month before with my modem. Without further ado i abruptly stop the agent and tell him i would like to cancel my service immediately. Reason for my action is the feeling of being intentionally misled by the previous agent and just really no tolerance for schemers and cons. My word of warning to the rest of you is to question them as much as possible before you pay for any issue arising from their service. If they see an opportunity to get your money due to your lack of awareness they will do it in a heartbeat.

Sincerely,
A little wiser.

I cannot talk to a real person. The automated phone system keep taking me in circles. On the VERY rare occassions that I talk to a live person, they are in India, and cannot understand me. Their abilitties to address my issues are very limited. Even the people at my local store have very little control over Billing Problems and the like.

I don't ever recommend anyone use Cricket Wireless. Every Month is a headache!

I had VirginMobile (HIGHLY RECOMMEND) for over 7 yrs, but needed more features (Virgin has them all now). Saw an ad for Cricket and they appeard to have a wonderful plan, unlimited talk/text/web for $40 mo. Their coverage area appeared to be better than Virgin's (it's NOT). Ordered off their website. Very helpful customer service reps, could always get thru. Switched in Nov 09. Once they had my money and ported my number over, I couldn't get a hold of ANYONE! Not via phone, e-mail or chat. NEVER! Just perpetual hold or not even allowed to hold. Finally, Googled a backline number and got India. What a joke! They lie and tell you what you want to hear. Had tons of issues with my son's plan. Took over 4 mo to get it fixed. It was Cricket's error, yet they attempted to bill me service charges and fees! I travel alot and their coverage map looks great. I leave my city and I am ROAMING (in a clearly covered area) and can't use my phone! EVERY TIME! I call, they tell me to hit *228 before I leave and that will take care of it. It doesn't. Another call. I need to do it an hour before. I do. Still roaming. Call India again. They tell me they will 'fix it'. I go on another trip and hit *228 2 hours prior to leaving. I leave my city and I am ROAMING and can't use my phone!! They tell me to put money on a 'flexbucket' and then the phone should work. I put $5 on. I hit *228 and leave town again. I can't use my phone at all! Not even roaming. I call again and they tell me they will 'fix it' again. Go out of town again and, ROAMING AND CAN"T USE MY PHONE! I am in a covered area, have 5 bars, have money on my flex bucket and I CAN"T USE MY PHONE!!! I call India. They assure me it will be 'fixed in 15 mins'. It's not. I also ask for a refund of at least the $5 I put on the flexbucket. They tell me to go to any Cricket store and they can refund it there. I call again because the phone still doesn't work and they tell me there is nothing they can do! They also tell me I am out the $5. No one can refund it! What?! I call a 'supervisor' and they tell me they cannot guarantee coverage and the phone may or may not work! They will not refund the 10 days I was with out my phone, nor the $5 I put into the 'flexbucket'. There is nothing they can do. No options for anything!
I switched to T-mobile and they are GREAT!!! While I was waiting for my lousy Cricket plan to be up, I went 5 mi from home, in my own city, a clearly covered area and I was ROAMING AND COULD NOT US MY PHONE!!!
I have filed a complaint w/Cricket, the Better Business Bureau and the Attorney General of AZ. This company is complete FRAUD!! STAY AWAY!!! If you need a no-contract plan, go with Virgin Mobile. They are great, and I wish I had never switched! CRICKET STINKS! STAY AWAY!!!