About a month ago I decided I would give Cricket Wireless a try..being that they say they are $40 a month for unlimited everything, what the $%@ I was thinking...I dont know!! I ordered a phone over the internet after repeatedly asking if my area was covered for service...oh yes of course it is...was the main response from the non-english speaking asses that run customer service.So recieve an email with my new cricket number...which was an Illinois area code...I live in Indiana...I should have known right at that moment...so I get the phone and call to activate it...it wont activate...and ask them why i have an illinois area code when i live in indiana and all they can tell me is that i'm in chicago...ummm no i'm not, i would not have recieved my phone at my house in the mail if i were in illinois..so I went back and forth with them when they tell me its a $15 charge to change my number!!! They made the mistake not me!! Then they hang up on me...I spend over an hour getting someone on the phone again ...they change the number finally for no charge but still no activation possible so they tell me to go to a cricket store...so i do the next day...they activate my phone and it works so i leave to go home get 15 miles down the road...no service and none again..ever. I call Cricket when i get home they dont understand so i call the store i just went to and ask the girl and she says oh i didn't know you lived in that town...they didn't tell you when you purchased the phone that there is always service problems there and in the surrounding towns? Um no..they sure as hell didn't, so i called cricket told the frickin "customer service" rep to shove the phone and service up her non-english speaking ass and get another job..sent the phone back and cancelled everything..worse customer service experience i have ever had!!! Oh i'm so sorry for these problem, umm yes so sorry to know that...what kind of service is that when thats their response to every question you ask them? SCREW CRICKET WIRELESS!!!

I have been a customer of Cricket Wireless Broadband Service for 5 months and it has been a continuous problem. Customer Service is essentially non-existent! When you have a problem if it is after 8:00pm (cst) you are routed through a system that eventually disconnects your call. On the rare occasions that you actually speak with a human being, when you can understand them because of their thick accents, they have no resources to solve your problems. And they seem to really not even care. I am currently working on a problem for the third consecutive day!!! I've spoken with a multiplicity of their reps and supposedly supervisors, only to be told that they will try to fix it but they really don't have the authority to do so. Well if they can't who can!!! Don't fall for the hype. Their commercials about respect are a joke. I think I will switch carriers as soon as my next payment is due!!!

I have been a customer of Cricket communication for almost a year and a half. The very first payment that I made to the company was an electronic funds transfer from my bank's online bill pay option. Cricket lost my payment, and the first I knew about it was they had my service shut off. When I went to find out what happened, I was told I didn't pay my bill. I showed them my bank statements, and was told that they had to "investigate" where the funds had gone. Meanwhile, my service is off, and I needed it back on, so I went to my bank, explained that Cricket had lost my money, and canceled the funds transfer. I immediately went to the Cricket website and paid my bill there. I still had to go back to the Cricket store to get them to take off the 15 dollar fee for having to disconnect my service before they would turn my phone back on. But ever since then, I have been denied customer service through their phone contact centers AND their website. The only thing I CAN do is pay my bill. When I call their 611 number, I am told that they cannot access my account and that I will have to go into a Cricket store. When I go to the store, I am told that since I cannot call the 611 number that the contact center is the only entity that can fix the problem. I am getting the run around from everyone, even the managers. I was told this issue would automatically resolve itself, because I was penalized with a 6 month penalty flag on my account for STOPPING PAYMENT ON A CHECK. Which isn't what happened at all. So, its been over a year and a half later, and I still cannot use the customer service functions that are available to me as a paying customer.

I'm an existing member with cricket wireless. I've had to replace 3 phones. This fourth phone i only bought cause i was assured a credit to my account. So, being led to believe i could use the extra money to purchase a phone rather than switching carriers i bought a phone only to find out there was no credit toward account. After speaking to several customer service reps overseas whom could not understand the situation and i had to repeatedly explain no resolution came of it. Reps were dismissive of my concerns and somewhat rude and when asked to be transferred to a supervisor was given the run around plus they would not transfer to someone in the u.s. But the worst part of it is when the supervisor came to the phone all she could say was u were misinformed if u want to talk to somebody else callback and was somewhat reluctant to providing me contact info to take my complaint passed her level. I am very easy going and have never been more frustrated with anyone in my life. needless to say i'm switching carriers.

Not only did they fail to send me the $50 rebate they promised over 3 months ago, it has been a nightmare dealing with their customer service (in the Philippines & in their local service centers).

When I went to make my first payment online ($40), their system was down, so I called in. After explaining the problem they took my payment by phone and yet still charged a $5 service fee.

The next month I had the same problem, so I went to make a payment in person & was again charged a $5 service counter fee, but when I got home my internet service had been dropped because my payment was a day late. So, they charged me another $10 to reactivate it even after I explained that it wasn't my fault their system would not accept a payment on the due date.

I went to their local headquarters on 79th & Layton Ave in Greenfield and their response was "too bad" and asked me to leave when I demanded a refund on the additional service fees.

The 3rd month was the same story. It literally took me 4 days of jumping through hoops and hurdles to get my payment made, and you guessed it, I again had to pay a service charge of $5.

Their attitude is if you don't go on an automatic monthly payments with your bank, then it's too bad when their system failes to take your payment and your service is abruptly disconnected, which always results in a $10 + $5 reconnection and service fee to reconnect.

I say to myself "why whould anyone want to go on an automatic payment plan with them after learning of such crappy service and refusal to waive excessive fees that were caused by their inability to process a payment (especially considering they apparently have a habit of continually charging your account even after you drop the service)?"

I got Cricket because I thought it was a good deal. But now I have learned it is the worst internet provider in the world and am definately going to get another service provider when this months subscription runs out.

All I ca say is "Do yourself a favor, DON'T DO BUSINESS WITH CRICKET WIRELESS UNLESS YOU LIKE GETTING IT IN THE REAR!!!"