I purchased 2 phones for my sons for Christmas, it was around $138 for the phones and activation. They activated the phones the day they shipped them which could be impossible because I had to call and activate them the day before Christmas. I signed up for the $25 a month plan for each phone (unlimited text and talk). When I was chatting with the customer service rep on line I specifically asked the question "since the phones are capable of other functions will the other functions be disabled since my plan doesn't include them?" The rep said "Yes, they would be disabled so no unexpected bills for you". Which I saved this conversation on my computer. My sons had the phones for 2 weeks and service was disconnected due to non-payment. I called to have the service reinstated and had to pay the activation fee again because I wasn't sent a bill, they said I owed $90 something dollars because I had signed up for web access, I said "NO, I DID NOT" my plan didn't include it. I explained I had kept the conversation on my computer after repeatedly explaining this to the lady I had to pay $78 for the phone service and reactivation and was assured the the web access would be removed and I would be sent paper bills at $1.75 per month. So the next month comes my sons phones are deactivated AGAIN. I called customer service again to pay the bill expecting to pay $55-60, they say I owe $91.99. I say how can this be on a $25 per month per phone plan, they say I signed up for web service. I explained AGAIN that my plan didn't call for it and it was supposed to be removed when I paid the bill the last time. They said NO it was not in their system and I would have to pay that fee and the reactivation fee, WHICH THEY WERE SUPPOSED TO SEND ME A BILL AND DID NOT. After a half hour on the phone repeatedly explaining my situation to the rep she finally said she would remove all the fees except the monthly fee I signed up for, she assured me the other fees would be credited after I paid the bill. I said I needed some kind of documentation because that's what the rep said last month, I was ultimately HUNG UP ON. So I called back and had to go through the hole situation AGAIN. I asked to speak to a manager that likes to keep their customers and she got on the phone and said Hello numerous times like she couldn't hear me (I was on a land line when I called) and she ultimately HUNG UP ON ME AGAIN! I have spent over $200 for my sons to have service for all of a month and a half. This company needs to be SHUT DOWN!! If you're thinking of getting a cell phone and/or service from this company I would highly recommend another company even if you have to pay a little more for you service because over all you'll be paying alot more to Cricket. What a FRAUD!

i purchased the broadband intenet service on 12-24-09, there is excellent service, the problem is the mail in rebate i sent it in 1-25-10, it came back saying it wa denied, and i needed a purchase receipt. my question is should i send the oringinal receipt o just a copy.

having conversation and phone service dies, dropped calls, messages delayed, people cant hear me sounds like im a country away but I guess you get what you pay for!!!

I have had cricket service for 3 months and it's been a real pain. The service rep. that sold me the phone gave me the wrong service and I had to go back to the store to get things straight he conned me by makng me bridge a payment instead of correcting the problem. I had to return once again another rep. claimed to clear up the problem and once again my service was interrupted. I called customer service which cannot do anything at all and constantly hung up on me. I'm done with cricket.

On December 17th 2009 I ordered 2 cricket wireless phones and told the sales person I would need to port my 404 cell numbers into a 202 area; they said I could and assured me that when I got the phones I would be able to. I ordered 2 phones and received them December 24th. When trying to port the numbers I was told that I couldn't do that so I canceled my order and would return the phones. On January 8th I decided to keep one phone for my business and called cricket to inform them I would be keeping one phone and returning the other. They said that would be ok and nothing would happen to the line I kept. On January 15th they disconnected that line now that I have it registered to my business and on a banner in front of the business. After speaking to a supervisor at cricket they said there was nothing they could do because I disconnected the phone on the 15th...I never called cricket on the 15th! so not onlt do they not speak to their sales department but apparently they dont share information amongst the support department nor do they document what the customer is calling in about. I would not recommend this company to anyone.