I had cricket for 3 years. loved it. Went to update plan and but their messanger phone... For the first 3 days could not use phone. Got the resolved... Decided to make a payment early as xmas was coming and wanted the extra cash for the holidays... Routed it thru my online banking.. 2 weeks later they shut off my phone for non payment... I make the payment as i have a routing number, confirmation from Wells fargo that they rec my initial 105.00 payment... Well after 9 phone calls with people that cannot speak c lear english, Getting my bank to intervene and three months of trying to work this out they then tell me I have to drive to savannah to maybe have the problem solved.. I have decided to take them to small claims court, sold my smart phone and switched plans.. buyer beware, This company is a RIP OFF.