I purchased two phones at the Smoketown Rd store in Woodbridge, Va totaling over 500 dollars. My main concern about purchasing the Muve Phone was the battery life..I was told by the sales rep Joseph that the battery life was better than the LG Optimus because to the music that was not the truth..I have to charge the battery 3 times in one day after making a few short 3 to 5 minute calls..that's with out playing music..I also wanted my number from T-Moble ported was told it would take 3 hrs 4 days went by after I tried calling the Tech support to port my number..I than went to the store and was told that i could not exchange the phone because I had talked over 30 min. the 30 mins I talk were to Cricket and was given another battery and told that it would be another 24 hrs before my number would be ported. The temporary did not work well. Some calls I would receive and some told the caller that the number was disconnected. I can not begin to tell you the frustration and and disrespect I have received by your Sales and customer service department. I mean when I went in the store to ask if I could at least exchange the phone I told me didn't you read the sign you were here long enough when you purchased and when he exchanged my battery he cut up the little charm he had given me free and said ur not getting this back. The customer service over the phone was just as rude, because none of the two numbers for my phone are showing my information was told look I can't help you if you don't have the correct number to pull up your account. I am asking you that in this hare economic time to refund my money for the Muve phone I purchased and the first month bill. I will keep the Optimus I purchased for my daughter. However I hope can understand why I do not wish to keep this phone if not please allow me to exchange for another phone and have a satisfied customer opposed to a very very dissatisfied one.