After speaking with Cricket about a Laptop Modem I purchased the unit. I received the unit in about 4-5 days and attempted to activate it but to no success. It was during a busy Tax season, I tried repeated times but could not get it to work. I called Tech support on several times but never could get anyone after waiting approx a hour. Finally I took a day off to get to tceh service and it took most of the day to make contact. I spent about an hour with this tech, he constantly put me on hold and eventually he did not come back. I got back in line on the hold list and eventually I got a second Tech and in about 30 minutes he stated I did not have service in my area although I was told I had coverage. I contacted CS and they refused to accept return of the unit because it was a little over the thirty Days since I made the order. After BBB they still refuse to refund my fund for a unit I have no use for.