I purchased crickets modem during a promo. The sales clerk explained that thr first month would be free and I would get a $59.00 rebate. I never received the rebate because I did not keep the modem on for more than 30 days. That was not explained to me that I had to keep it on for 30 days to receive it. I was told that it was highlighted on the rebate slip. That's my fault for not reading the rebate before mailing it in, but I also fault the employee that sold me the modem and not thoroughly explaining what it all entailed to get the rebate. I would have paid for the next month had I known that it was like throwing money away. I gave the modem to my daughter because I'm using another provider. I was sop excited about the prom that I told others only to feel as thou I've been deceived. There are other companies that I could have used that offer the modem, I could have went with them. Cricket has poorly trained employees and some of them have poor communication skills. Does the company not care who they employ and how their customers are being misinformed?I am Bi polar and my sister has cataracts on both eyes and some people are literate, so how do they read the rebate ? Again I say poorly trained employees as well as poor communications skills . Then I'm told Cricket doesn't offer the rebate it's a third party, and again the employee begin not knowing if it was a third party to it being Cricket . I'd like to be compensated