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David Michael2011
May 20, 2011
Fraudulent Charges
$300.00 Unauthorized charge on our bank statement. We stayed as a part of a wedding group on the 19th floor. One of our relatives was in our room smoking a cigar. The Maintenance man (In our room for non-working phone) turned us in. Front desk employee Nelda called us in our room, scolded us for smoking, told us not to let it happen again OR they would "impose" a $300.00. We promosed that it wouldn't happen again, and it didn't. Guess what we found on our bank statement when we returned back to Colorado. Yep!!! A $300.00 charge on our account as well as the 300.00 for a 2 night stay = $600.00 total. Liars and Thieves!!! Spoke with Evan Gulen "front desk manager" REFUSED to give it back, under ANY circumstances. Lets not even get into the fact that there is NO Bell hop Service, NO Valet and 13.00 per day for parking, not to mention the graduation party staying there at the same time, hooping and holloring in hallways at 3:00am looking for the pool for 15 minutes. No EFFECTIVE security either. I have filed complaints with VISA and Kansas City BBB. Don't be Fooled, Don't stay here.
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March20
April 7, 2011
Wedding reception nightmare
If you plan on having a wedding, please make sure that you don't host the reception at the Crowne Plaza located in Los Angeles Harbor, San Pedro on Palos Verdes Street. Not only will they not take care of you, which is what happened at my niece's wedding on March 20, 2011 when power went out and we had a major leak inside the reception room, soaking so many of our guests, but they will deny that they did anything wrong.
When this nightmare happened, there was no staff on site (so it seemed), to address our guests and to assure us that everything would be taken care of.
When our guests were soaked, they didn't even offer any towels. They were so insulting, offering our guests an open bar which was to start at midnight to 1:00am, on a Sunday evening...how ridiculous is that?
No coffee was served until past 10pm and after being asked twice.
Everyone was rude, to include their general manager, Mr. David Lai, who doesn't have a clue with how to run a hotel and to ensure a wedding goes smoothly.
They ruined my niece's wedding and are claiming they did everything they could, refusing to provide a full refund.
From ruined pictures, a late start and a lack of staff to take care of our guests, this Crowne Plaza should be passed up at all costs to you.
Management is incompetent.
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