Cruise.com
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Category: Travel
Contact Information Florida, United States
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Cruise.com Reviews
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kiwifsu
February 11, 2011
bait and switch tactics with pre-paid gratuities
Cruise.com uses bait and switch tactics. They showed a 'prepaid gratuity' included for a cruise I recently booked with them. After comparison shopping across other sites, I decided that I would book with them (my first time) because this seemed like a good deal. I booked the cruise and received my cruise documentation, which stated that pre-paid gratuities were not included. I had even taken a screenshot of the page that shows the little 'pre paid' gratuity icon as proof. After inquiring why I didn't have the pre-paid gratuitities, the rep said that for the price I paid, I wasn't eligible. I hadn't chosen the cheapest cabin available, which I could possibly understand. Regardless, be warned! They will show you that something is included but then after booking, you'll find out that you really didn't get a better deal after all.
I will not book with them again. I should have just booked with the cruise directly and not bothered with this aggravation.
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DonM33
January 31, 2011
False advertising re on board credit
Cruise.com advertised a $175 on board credit plus your choice of a free bottle of champagne or a free dinner at a specialty restaurant on the ship. This was for our cruise on Holland America's Maasdam on Dec. 6/10 out of Ft. Lauderdale. Once on the ship - I noticed that the "free" bottle of champagne was not in our room so after a couple of days - I inquired at the ship's front desk about the on board credit and champagne but they had no record of these credits. At the first port of call, I fired off an email to April Ueno and received my reply the next day in which she claimed that she knew nothing of this credit offer...which was strange because they were offering similar savings on other upcoming cruises. Upon my return home, I contacted a supervisor at cruise.com (M. Roman) and complained - I even attached a copy of the offer that I had saved when I made the initial booking. This "supervisor" could not not even bother to reply to 2 emails or a voice mail message. As far as I am concerned cruise.com should be be renamed CRUISE.CON.
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J Tanner
May 22, 2010
on board room credit
Web site advertised $175 on board room credit, travel agent Leslie promised once we arrived on the cruise ship credit would be already on our account. Once on board NCL informed us they knew nothing of this credit and to contact cruise.com and they would make it right. Day after returning home from cruise contacted cruise.com and was told to prove it. My advice to all folks don't use cruise.com. If you decide to use them any ways make sure you get proof of everything in writing and don't make final payment to them till you get everything in writing.
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don't call cruise.com
February 5, 2010
bait and switch
We booked a criuse for our family on cruise.com, because they offered $50 off per room and had pre-paid gratutities. After we paid our deposit, they called back the following day to say they made a mistake and couldn't offer the pre-paid gratuities because of the $50 off deal. When we pointed out that they were two different offers from different companies, they kept on saying that the agents (there were two or more that stated the same deal) had made a mistake. A supervisor named Santiago was finaaly contacted, to no avail. Cruise.com was basically a bogus deal, saved us no money and is not pleasant to deal with.
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Deborah1953
November 20, 2009
room category
I booked a category J on NCL Jewel which is decks 5 & above, When I got my room assignment it was category F . I paid for J and got F which is the bottom of the ship exactly where I told Emmy I did not want to be . I called and spoke to Kimberly and she said it was a upgrade??? AN upgrade to from what the garbage area?? DO NOT BOOK with these guys no matter what the price is, it is not worth it. Theere customer service is HORRIBLE!!!
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Kila
May 12, 2009
Beware
Beware of Cruise.com when selecting an online company to book a cruise. My experience has been an ongoing nightmare. Seventeen family and friends booked a group cruise 8 months ago. Our problems began with receiving inconsistent information regarding the booking procedure, the total cost of cruise, etc. This was the situation that prompted being assigned our second Cruise Rep which is a supervisor and she was just too busy so she reassigned a third representative. Well, I happen to call the Cruise Rep a few weeks ago to find out that she quit and we are basically on our own. The sailing date is approximately 3.
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Karen
December 22, 2008
Pre-paid gratuities
After seeing an advertisement in our local paper stating that cruise.com was offering pre-paid gratuities when you booked before a certain date, i booked a 7 day cruise with them. My receipt did not show pre-paid gratuities so I called them and was told that they were included but did not show on the receipt.
On the last day of the cruise, we found that the gratuities had not been paid. We called customer service from the ship and they refused to honor their commitment.
I will never use them again.
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kerntuber
December 10, 2008
Bait and Switch
I recently booked a cruise with Cruise.com on Carnival for Christmas. They were running a promotion of up to $500 on-board credit depending on the room price. After spending an hour on the phone booking the cruise, the operator stated that we did not qualify for the credit since we didn't use a mastercard to pay for the cruise. They had already rung the transaction through on another credit card. After booking the cruise I went back to their website. There is nothing on the website that says anything about needing a mastercard. I called Cruise.com back and asked to speak with a manager. Mr. Joel Santiago identified himself as the supervisor on duty. I asked him about the promotion and he said that at the time of booking, I did not qualify for any promotions. I explained that the promotion was still running on their website to which he replied that this was a new promotion. I then informed Mr. Santiago that I had printouts from their website on the date of my booking that showed this same promotion. Mr. Santiago then became agitated and said that if I had proof, then maybe something could be done. I then questioned Mr. Santiago's initial statement that there was no promotion and that this was new. He had no response. I asked Mr. Santiago who the regulatory agency was that oversees their business and he said that I could only file a formal complaint with their company because he was not allowed to tell me who the regulatory agency was. I asked if his company actually told him that he could not tell anyone who the regulatory agency was for his industry and he said yes, that is what they told me. At this point I thanked him for his time and have been trying to get a straight answer from someone at Cruise.com ever since. They are flagrantly using a "Bait and Switch" tactic to lure people into booking with them on promotions that they never intend to honor. There is nothing on their site that says you must use a mastercard and there is nothing on their site that says there are any restrictions other than it being a new booking to qualify. I would be very cautious of this company and their tactics.
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May 7, 2007
Be careful of these sliders!
My complaint is about a company cruise.com I have never been so annoyed and displeased with a company as I am with this one.I was quoted a price and told that it was canadian funds only to discover it was US funds this is not where it stops when I tried to contact them I was continuously put on hold 25-60 minutes, when I tried to pay they told me the original invoice didnt include a 90.00 document international package when I tried to complain they disconnected me and I had to wait again.
Ill pay the charges and I will tell everyone be careful of these sliders, your going to get the run around big time.
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