Never, ever buy a product from Crutchfield. I ordered a Sony camera for my husband for his birthday and when he used it, the picture had multiple lines through the camera. Crutchfield's response was that it it was now Sony's problem. Sony, in Texas, has been contacted multiple times, and they are hopeless. We sent the $400 camera back only to have it returned to us in the same condition. We have been on the phone with "support" and they will review the camera again...what a run-around without any relief. Sony has a 4 month warranty that they seem to say will run out...So my story is first, never order from Crutchfield, their policy is anti-consumer. Second, order from an on-line company whose policy is generous on returns or order from a store in person. This is so unfortunate and I aim to spread the word all over the internet.