I gave my car there for servicing couple of times. The
first time they replaced the charcol canister. The
service manager said they are doing it for good will
and no charge. But infact that part is recalled by
toyota and they had to do it free. So they lied to me
vethough I am a first time customer. Being near to
residence, I had to give my car there again for
servicing. Last time when I gave the car for serving,
I got the car back with a dent in the hood area and
some damage to the headlight. The customer service
relationship manager is not ready to do anything for
me and told he reviewed the video tape and everything
looks fine and its not happned in the garage. I know
that he is lying, so I asked him to show me the tape.
But he refused telling all privacy policy stuff that
he cannot show it to a customert. I had to escalate it
to his supervisor. He called the body shop and reduced
the price couple of hundered dollars but thats not
going to make me happy. Bcz I am not willing to pay
$600 for some mistake they did.

The customer relationship manager sucks and he doesnt
qualify for that position. They charged me $100 for a
oolant flush but other dealers offer it for $50. They
do pure rip off. So dont give your car there for
service. I think they dont know, if they make one
customer unhappy they are not only loosing that one
but a lots of customer over time.