Hello I ordered a fairly expensive rug from CSN Rugs. I vacuum about every two weeks; after about 3rd vacuuming I noticed 1) a wear pattern on rug in high foot traffic areas (after 6 weeks?!) and 2) an inordinate amount of fibers being vacuumed out of the rug each time I vacuumed. I thought 1st vacuum or two it was just rug newness, but clearly after 3rd vacuuming there was a problem. The rug is poorly made and sheds fibers constantly that accumulate around the bottoms of all of the legs of furniture in the vicinity, as well as contributing to dust on all surfaces in my living room.

If you are interested, here is is a link to some photos I sent to CSN Rugs when I raised my concerns: http://s1095.photobucket.com/albums/i468/aa040371/CSN%20Rug%20Issue/

When I brought this to attention of CSN Rugs customer serve, they first tried to explain this was just do to newness of rug and that it needed to be broken in (clearly ridiculous); then when I rejected that indicated that since this was a unique oriental rug, it was typical behavior for a hand-made rug (again, patently ridiculous, and also shot down by an independent rug dealer I questioned on the subject); and finally said too bad, I was past my 30 day return period anyway (it takes more than 30 days of use for poor quality and workmanship like this to manifest itself).

So final result: I have a near worthless rug and am out ~$900. As far as I am concerned, I was scammed. So just two words you need to be aware of when dealing with CSN Rugs: Caveat Emptor!