January of 2010, I found an item of interest on Luggage.com - also known as CSN stores (it was some Tignanello luggage that came out two years ago). I have a matching bag and was interestd in having the luggage - so I placed the order, promptly paid and anxiously awaited the arrival of my shipment. After they debited by account (and waited a week to notify me) - they sent me an e-mail indicating that the manufacturer no longer produced said item. I called them by phone, asked for a refund, and advised that they take the info off of their website if it really wasn't available.
Fast forward to one month ago early-March, I noticed that same item that I was interesed in (Tignanello luggage) was listed on E-bay. I "watched" the time for two weeks, noticed it never sold and was immediatley relisted, so I was certain it must be available. I chose the "buy now" option, immediately paid for the item through paypall (per their site recommendation) - and again awaited confirmation of the shipment of my item. The shipment never came, nor did my refund - but I again received the standard e-mail from CSN Stores (aka Luggage.com) indicating that "the manufacturer no longer produces this item." I couldn't get on that phone fast enough to ask them why they were falsely advertising - and asked when they would be refunding my money. I've spoken with 5 different representatives in as many days, and keep getting excuses but no refund! They won't even put me through to a manager! That's fraud and I am so ticked off! I'm going to contact the BBB - and I want to warn everyone about CSN stores - Luggage.com...BUYERS BEWARE! POOR SERVICE, AND FRAUD!