I bought the (first one) SS-700 coffee maker in April 2010. It stopped heating water approx. 2 mos. later. Took it back to Bed & Bath who replaced it; I am now on the 5th... yes 5th one, each one having done the exact same thing. When I contact Cuisinart Customer Service I get nowhere. I asked for a number for corporate and was told there was 'no one there to talk to'. This company stinks. I will never buy another product of theirs!!