I had an Aupair who was not quailified, who made fasle statements to the agency, the agency pulled her from me and failed to return a greater portion of my progam fees, here's a part of a follow-up I filed with the Attorney General's Office in Massachusetts:

They wanted me to wait until my son was three months old and they would select another AuPair.

Yes, I left him ONE Day without me; however, I had family and friends who stopped over to sit with the AuPair that same day! They have in their mind that I totally left her alone with my son all day long and THAT was NOT the case. They failed to interview my witnesses when they conducted their investigation. As a matter of fact, they did not speak with any of my friends or family who would have refuted the AuPair's false Statements.

Furthermore, the AuPair NEVER WORKED over her required hours! That is a false statement. She had more time off then she worked. I was home all the time. I was on leave from my employer at that time.

The extra funds came to play when she and her AuPair friends would come over to my home and stay the night, I paid the AuPair for attending to my son if he got up, she asked! I was NOT aware it was a violation. The local coordinator told me it was OK!

I ended my relationship with Cultural Care because of how they conducted their investigation. It was not fair or impartial. They never spoke to any of my witnesses to the AuPair behavior and actions.

They failed me when I reached out to them at the beginning because I was concern that the AuPair did not have the infant experience that they told me she had. The AuPair arrived to my home several times drunk. She was climbing out my window at night to meet people she met online...the list goes on an on but they never addressed those situations.

Yes, they paid me what they chose to pay. I was told by Ms. Tyre that a "special refund" could be requested and when I do so, Robin asked me if I wanted another AuPair and when I said no, she denied the "special refund" to me.

This agency was unprofessional, they failed me by conducting a mediocre investigation, failed me when I reached out to the local coordinator - she would NEVER return calls..even many days prior to when this situation occurred, I called her and she never returned the call until the day she called me to tell me that she would be pulling the AuPair the next day from my home. This whole situation was flawed.

This agency comes across as being so helpful and delightful until they get your money and send you an AuPair that is not qualified and then when you reach out for help – they don’t bother with you! They tell you to have them attend some local child care classes! This is not right!

I truly feel that I am entitled to more of my program fees back due to the fact they provided me with an AuPair who was not qualified, their lack of professionalism, and support.

I have reached out to other families who have had a similar experience.

This agency can not continue to take our money on false pretence!

I encourage everyone who has had a problem to contact the Massachusetts States Attorney's Office, the United States Department of State, abd the Better Business Burearus in Massachusetts and Your Local BBB to file complaints.

In addition, contact me as I have an attorney who is researching a possible law suit.