Cultural Care is a fraud! They take money from the family and tell them they are getting an au-pair who understands that she will need to work. Then they take money from the au-pair and tell her she will be having a "cultural exchange" with a "host family". When the au-pair arrives you expect childcare and she expects a foreign exchange family. It is a total scam! The au pair they sent us was lazy and less capable than my 9 year old. To make matters worse, she up and left in the middle of her year (which she admitted she was planning all along) and left us with phone bills, library bills, etc. When we complained to Cultural Care they tried to send us several other losers who had been kicked out of their homes for various reasons - causing a divorce, homesick, piercings in their eyes. We ended up walking away from $5, 000 just to be done with them. DONT USE CULTURAL CARE!!!