I went through the drive through on a thusday and ordered a meal with a water, because I like water and never drink soda. I was working close by and was very thirsty due to the heat, so I orderd a big water and there was no problem. Me and a co-worker went back on the very next day (friday) and went in to order a meal to go, because we needed to wash our hands. I ordered the same thing but this time I was given a small cup, and I told the girl that I wanted a large cup of water because I was getting my meal to go, and she refused. Imediatly after that the older manager lady came up and said "You can only get water in a small cup!" I then told her that I had gotten one just the day before, and she stared at me blankly and said " You got a big water here?!" as if it was an unheard of sin for one of her employees to give out a water that will actually wash down a meal. I am tired of being penalized for trying to drink a healthier drink.

My daughter and I are on a diet, so we have limited our fast food. However, we visited the Culver's on William Cannon and Brodie, It was the biggest mistake ever. To be fair this was only our second visit and the first time was great, That's why we returned. Well the nightmare started with the drive-thru, since there is no viewing screen, it took a while to decide what to order, I was repeatedly rushed and when I asked a question Elaine, would rudely reply. I proceeded to the window where I waited for nearly 3 minutes without the drive-thru person even acknowledging us. It took so long that when she finally returned I explained that we would eat on the inside, after paying first. Inside the burgers were cold and the cheese wasn't melted, the burger was made incorrectly. Which is okay, but when I told the owner Elaine, she gave me two cold mayo packets. Who wants to put cold mayo on a cold burger? I was pissed off. I asked for a refund, and told her that her customer service skills were horrible. She smiled and said will you got your money back. All I wanted was the burger microwave or something, it would have been a easy fix if she would have bother to ask me or cared. I can understand a regular underpaid employee giving horrible customer service, but an owner!!! That is why I will never go there again, and I tell ever one. With the economy in the shape it's end, you would think "owners" would at least try to please the customer...I didn't want free food or her to waste product by re-making the burger, all I wanted was a hot burger with mayo and melted cheese. At the Austin location Culver's, 3424 W William Cannon Dr, Austin, TX 78745-5020