Bought a gas cooker from CURRYS in September 2009 and the grill had to be repaired twice in the first year for the same fault. Cooker is now 18 months old and exactly the same fault has occurred again but CURRY'S say as the warranty has expired they will not repair it. I was told to get an engineer to inspect the cooker at my own expense and send the report to CURRY'S to see if they would consider a repair, I am disabled, on a low income and can not afford to do this. When I disagreed with this because it was an ongoing fault their customer service rep told me I was not listening and refused to give me head office address saying she was their representative and they would back her up. At the same time I bought the cooker my son bought a laptop and paid £199 for an extended warranty until 2012. The letters on the keyboard started wearing off within months and some are now completely missing. The customer advisor at Currys has told me that this is classed as fair wear and tear and not covered by the warranty. I will never shop at CURRY'S again. The only time you are shown any kind of respect from them is when you are giving them your cash. Before you buy at CURRY'S take a look at the complaints logged on the internet. CURRY'S customer service is disgusting and rude and uncaring. BUYER BEWARE

Bought a tv 8 months ago, with a 12 month guarantee only to find out when it went faulty, that the repair man will want to take it away for 28 days and you are not given a temp replacement, you are just left with no TV, rude on the phone to the extent that i felt i was being unreasonable.
Why dont they give you a replacement, or at least try and repair it at home, taking it away for 28 days as a first option is really poor.
Why call the person coming out a repair man, shouldnt it be, look at and removal man
Honestly these companies, as soon as they have your money, its a nightmare, do they not think of future sells and the customer

Had lap top not working went to branch where had bought it to give in for repair.The New Malden branch .Sales person they cound not takei it in but had to phoe their service number.Who confirmed that I could take it in the branch who would send it for repair so had to make 2nd trip.Got text saying ready and collect from New Malden branch today.Phone new malden branch who said come to collect when I got there had to wait in a long queue and was now told not yer back what a wasted journey.Have got it in writting to say not back yet

everthing we have purchased from currys/washing mashine lasted 15 months had to buy a new one /tumble dryer 17 months/fridge freezer 9 months had to get engineer out lost all our food approx £70 got £30 compensation why is it everything we get from currys breaks down after warranty runs out

I purchased an Advent laptop from Currys Cardiff in February last year, and some weeks later it developed start up problems which gave difficulty in getting into the computer. Sometimes the computer would work for some time with no problems, and would start again with no warning. The computer would go into the start up repair mode but it always came back with the message that it could not repair. I complained to Currys and they collected the computer for repair. When it came back it worked for a little while but it started to devleop the same problem. I then contacted Currys again who took me through a programme over the phone which worked for a while. In all seven phone calls were made and a further return to Currys in November - all efforts to repair came to nothing. I wrote to Currys in January this year requesting a repalcement . Someone rang me to say that my request was being refused, but that I could submit an engineers report at my own expence which they would consider. I asked for all this be put in writing to me, but this was refused. All letters to head office went unanswered. The engineers report confirmed everything I was complaining about. At this stage I asked Trading Standards for help, and they were excellent. They took over the complaint which still required me to send the computer back to Currys for their own engineer to examine. After much haggling with Trading Standards Currys gave me a replacement computer together with my engineers £40 fee. I can not say anything positve about Currys complaints proceedure. They will put every obstical in the way, hoping you will go away. Without Trading Standards I would not have stood a chance