Buyer Beware...I have just had the most frustrating experience ever. Currys of Blackpool Industrial Estate refused to refund my money on a Television that broke down within the 28 day Money Back Guarantee. The arrogant attitude of the branch Manager left me completely shocked as I returned the TV in the original packing with receipt. He offered a repair...well no thank you Currys...I want a refund. I got in touch with Customer Service, Currys Head Office, and Area Manager. I got nothing back from anyone. After several days waiting ( which was eating away at my 28 days) I decided to go to the Preston Branch where I found them just the same, perhaps not as arrogant as the Blackpool Store but not willing to refund my money, even when they tested the TV in front of me and found it faulty. They offered to send it to Head Office to be looked at. NO THANK YOU CURRYS...I WANT MY MONEY BACK!!!
Eventually I got through...and a reluctant refund was given!! I will NEVER trust Currys again. Shop elsewhere if you want customer service and satisfaction. Currys have targets to reach and refunding money for faulty goods really must get up their noses !!! SHAME ON THEM.

Went into currys to buy an i pod touch just before christmas, was told it came with a free £15 i tunes voucher was taken to seating area to pay, then had the i tunes voucher revoked before paying as apparently it was no longer on offer which none the staff seemed to know about, so i abandoned the purchase went home and rang their complaints department and logged a complaint, was told that id get a call back on the subject rang them a week later as i hadnt recieved one, was told at that point that the matter was in hand and that i would definetly get a call back, again 2 weeks on no call back, so once again i ring them only to be told the guy dealing with it had gone home for the day (surprise surprise) and that the man on the end of the phone would email him, to my surprise 20 minutes later i get a phone from the man that had gone home who was dealing with my complaint in the first place, telling me that they were not prepared to do anything, all i can say is after giving curry's my trade for years i wont be doing it again in a hurry and advise anyone being offered anything free by the company not to hold their breath because it may get revoked at any given time lol .

Due to receive order for 4 netbooks tomorrow .Having paid for the items and checked my Currys account which stated items dispatched I received a phonecall at 10am informing me that 2 items were out of stock. This is such poor customer service and when I informed them of my disappointment they offered me refurbished goods at a higher price. Never again will I shop at Currys .

My partner recently purchase a side by side/american style fridge freezer from currys - cost over £500. Firstly he was charged £50 delivery although enquiries gave a delivery charge of free to purchases over £199. Then to top it off the delivery men said they would have to take the doors off to fir it in - "no problem" he said - "ah but it'll cost you £30 up front" which he paid as they refused to complete delivery if he did not. When a phone call was made to currys they confirmed this IS NOT PART OF DELIVERY CONDITONS and would investigate a refund was given - if this happens to you question it and tell them you will ring the store to check this is not the first person i know in northampton this has happeneed to. BEWARE OF CURRYS DELIVERY MEN IF YOU FELL INTIMIDATED ASK THEM FOR A RECEIPT AS PROOF!!!

I bought a printer from them about 6 months ago, an epson dx3850 (which is an all in one, very good). BUT yesterday the printer broke, the printer refuses to take up paper, eg the loading mechanism is broke. So I drove to my currys store where I bought the printer totally expecting them just to replace it under the guarantee. BUT no apparently now we have to phone epson.

I phone epson and explained they agreed it was indeed faulty. So, I have to post it back to them or goto the local repair centre where they will try to repair it. The local repair centre isn't so local it is about a 15 mile round trip, not that far but I would need to print out a map to find it, but no wait, my printer is broken.

So I now have no printer, and I have work to do. A few years ago it would have been a simple case of the retailer sorting it out and then sending it off to the manufacturer. But now because I didn't pay the extra "service care" costs I have to deal with the problem my self. Basically currys refused to do anything about it. Not sure if that is toally legal as the retailer must sort out problems if the goods are not fit for purpose, clearly a printer breaking within 6 months does mean it was not fit for purpose.

So, instead of the currys simply replacing it, I have to make a long phone call an 0870 number (which costs 8p per minute) to get epson to sort it. The epson chap was quite helpful but he refused to call me back and said the call wasn't costing me money as it was national rate. I pointed out that national rate doesn't exist anymore and infact the call was costing me a lot more than normal and why couldn't they have a normal geographical number. Eg why should they make money out of me for their fault.

Epson said that currys could take it back at their discression. So, I called currys back and they refused.

So now basically I have to travel 15 miles, or wait for prepaid post pack and goto the post office, in my time at my expense. Why should I have to contact the manufacturer and make arrangments for a repair surely the shop should do that. Other retailers I have used in the past would simply replace the printer for me, why should I do their job? I also now have to buy a new printer anyway as I've got work to print out today.

What happened to good customer service where the retailer doesn't just take your money and forget about you unless you pay them extra for a service agreement extra guarantee and placement policy which is really the level of service (appart from extra time period) that I would expect from the retailer anyway.

Basically Currys want to take your money and forget about you. I even tried to get the name and number of the area manager, they refused to give it to me. Simply saying call the 0870 national customer service number (at my expense again). I won't be buying anything at Currys ever again. In future I may as well just use internet online ordering since if it breaks I'll end up having to post it somewhere anyway so what is the point in ever going to a shop?