In January 2010, my husband and I signed a contract to work out, together, twice a week, with CBPT AKA Custombuilt aka Custom Built Personal Training. The contract was for a stated number of sessions during the year, and if unable to complete them within the year, we would have several months after expiration to complete the sessions.
During the twelve months of the contract, we must have gone through a dozen different trainers, some for one session, some stayed for three or four, only one lasted longer than four months. Only a couple of the trainers came prepared with a "plan", most just made it up on the fly, and a couple did things that were really inappropriate for our age and skill level.
Anyway, because of all the frequent cancellations, we were left with over forty unused sessions at the end of our contract. Well, our last trainer has just quit, leaving us holding a month ($200) worth of sessions we won't be able to use. The gym has moved on to a new training company (their fourth since we joined two years ago, of which we used two), and won't honor our last month of sessions.
When visiting CBPT's website today, I see that they have removed all address and contact information from their site, other than a "contact us" form. The email address they used to confirm our contract cancellation (we did not renew in accordance with the contract terms) is no longer valid.
We will be changing to a new gym as a result of this, because we do want to continue working out, however, this has left a bad taste in our mouths regarding gym-based personal training companies. You would do better off working out with a buddy who can show you how equipment works, or even getting a training app from the App Store than using one of these services.

This company told me that they shredded my check and my contract and that I did not have to send in a cancellation notice and next thing I know the money had been taken out of my account anyways. I guess you can never trust a mans word anymore. I would NOT advise anyone using this program.

Custom Built Personal training are scam artists that do not provide a quality product so they earn their money by charging clients more than they think they are being charged. I learned the hard way but read your ENTIRE contract! There is an autorenewal clause at the end of your contract that requires you to send a CERTIFIED letter to cancel your services. The customer service representatives and trainers will may tell you differently but then you will continue being charged. Additionally, they will NOT send you a bill. In my case they said they "tried to call me" and then sent my account to a debt collector after 4 months. They did not see the necessity to send a bill or contact me so now I owe four months of payment instead of just 1 months because I would have taken care of the issue then. NOBODY at the company or the billing company (custom built doesn't even do their own billing) will return any of my phone calls or answer my questions. They just did not send a bill at all. The kicker is that for a year contract I only received maybe 5 sessions because the trainers fail to accommodate your schedule. Additionally, I moved so I could no longer conveniently use the gym and they refused to cancel service because I did not move "far enough" away. Company is a fraud with rude, unprofessional customer service representative. A complaint to Better Business Bureau yielded only inane, repetitive responses that failed to address any of the pertinent issues. Avoid this company at all costs.

Since taking over the Training operations at the Workout Club and Wellness Centers in NH. Custom Built has repeatedly taken money from my clients accounts after they have notified them in writing to cancel memberships. The customer service dept does not return emails or phone calls. There is no posting about the day that the paychecks will be distributed. If the pay "date" falls on a Sunday, no checks are issued. The checks are not sent to all the gyms and the managers say it is not "in their job description" to pick up the employees checks and get them to the gym, yet the trainers are not allowed to pick up the checks either. They schedule "mandatory" staff meetings the day of the meeting and notify trainers the meeting will be during their midday break(ie their time off when they LEAVE the gym). These meetings are allegedly mandatory but not posted, noticed ahead of time, nor paid! They recently stated in such a meeting they were changing pay "dates" and the trainers would receive a small check weekly until the new date was in effect. They did NOT do so and instead instituted the new dates without communicating when it would start, or posting in the clubs and made this last pay week a 3-week instead of 2-week pay period again the trainers did not find out until payday that they have to wait another 7 days. It was not noticed and no "official" word came down just rumors and overhead conversations and the lack of paychecks. They treat their clients and trainers the same. Shabbily, illegally and with disrespect. The owner of the club is aware of these issues and continues to use Custom Built even tho he is losing employess and valued customers. Bad business practices all the way around. Stay away from Custom Built. Do not work for them or allow them access to your checking account.

This company signed me up for a three session trial of personal training sessions. I paid the fee on my credit card and received the three sessions, I then told the trainer I was not interested in any further sessions, I thought that was the end of it. About a month later I noticed a charge on my credit card from Custom Built Personal Training (CBPT) and I immediately tried to call, talk to local representative (who was fired), sent email and then a certified letter stating these charges where not authorized. I received no response and the following month another charge appeared. I contacted my credit card company and disputed the charges, they received no response from CBPT and removed the charges, this process continued for over six months. Eventually CBPT produced my original credit card receipt for the trial and said it committed me to a 6 month contract. Many letters and phone calls later this file was closed by the bank (credit card issuer) and my credit card was cancelled and replaced with a new account. Two months ago after a year and 3 months, I received letter from collections agency demanding a payment of $420, I immediately sent them the documentation with CBPT and the Bank, but received no response. Next month a collections entry was made on my credit report causing a drop of 60 points on my credit score, I again tried to get this removed, but today received notice from collections agency that if I did not pay in 5 days they would take legal action. This company continues to operate at my Planet Fitness Club and I have been told of similar situations with other customers. These clubs are unregulated and use very deceptive, maybe fruadulent practices to extort money from customers. I will forward complaint to Florida Attorney General and see if anything can be done to stop this company's activities.