"special" 9.95 per room price we went with Custom Cleaning. The technition, who was polite, walked around the house and immediately told me that the three "high traffic" areas would need special treatment, at $25 each, to remove the darker traffic dirt. I refused, then he said he will still do it for the same price 9.95 per room. the tech was saying i would do this price only 1 time cause i am a nice guy. saying that the carpet had normal wear, and that if they couldn't clean it, to leave. He said he would do his best, and I came back after 2 minutes, after he did one room, and the traffic area was noticeably darker than the rest of the carpet. At that point, He was ready to discuss price, he told me the price was total of 374.95 i said what the hell it was supposed to be $50 total, and you were charging me 374.95, i told him i had the 9.95 coupon and he said that was only for repeating customers only, And i told him im not paying the bill to leave my house, and thats when he goes ahead and honors the 9.95 coupon. was trapped - we were selling the house, and I did not have the time to bring in an honest company to replace Custom Cleaning, so I told him to use the "special treatment", ich had now been lowered to $50 for the three areas, and he sprayed a cleaner on the areas, which lightened them considerably. Sorry Custom Cleaning, but you really blew it, as I will never use one of your services again. I wasn't home when they did the carpet cleaning. My wife was. My carpets were worst than before they came. It took him 13 min to do the entire house. So basically he just wet my carpets. When they sent someone out to re-do the carpet; it was the same guy. So of course he was a real jerk because he had to come back. He started an argument with me in my own home, yelled at me and then tried to charge me cash on the side to fix his shabby work. Little did he know I was on the phone with his office when he was proposing that. Needless to say the guy was kicked out of my house. Custom Cleaning agreed to refund me my money. But I haven't seen not one penny. It has been six weeks now. Everytime I try to call the office no one will help me. No one returns my call. I have to go to small claims court to get my money back. WHAT A NIGHTMARE. STAY AWAY FROM THIS COMPANY, FAR FAR AWAY!!!